Troubleshooting
- Why does it say my username and password combination is not correct when I try to log in?
- Why is my GPS position wrong?
- Why can't I log in?
- Why is my employee getting an out-of-bounds error when he or she is actually on-site?
- How do I end the shift of someone who forgot to clock out?
- Why am I being clocked out automatically?
- Why am I not getting notifications?
- Why am I seeing times that are off by a certain number of hours?
- Why can't I see the check in button on the app?
- Why can't I check in or out?
- Why am I seeing time detail for users that don't work at my location?
- Why was a user able to clock in or out while off site?
- Why is a check-in missing from my employee's timesheet?
- Why are my checklists not appearing?
- Why am I getting a no-show alert for an employee that is clocked in?