Why does it say my username and password combination is not correct when I try to log in?

If we can't find your email address when you log in, you'll get this error: "Username/password combination is not correct". This can be caused by a couple of reasons. Please try the steps below to troubleshoot this error:

Double check your username spelling and password entry.

This is the most common reason for receiving a log in error. It can be easy to incorrectly type your username or password.

Double check that caps-lock is off.

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