Why am I not getting notifications?

Double check the following if you are not receiving notifications:

  • Ensure that notifications are enabled on your mobile phone. For iPhone users, notifications can be found Settings > Notifications > Clean Smarts. For Android users, go to Settings > Apps & Notifications > Clean Smarts.
  • Check with your account administrator that you have push notifications enabled for the type of alerts you want to receive.
  • Make sure that you have access to the location that the notification is related to.

If you are a customer

Check with your account administrator that you have been designated as a customer within. Having customer-level modules is not the same as being designated as a customer. Your account administrator should double check that "Click here if this user is a customer" is marked in your user profile.

Special treatment of internal issue (or service request) notifications

If you are an employee (internal user) and create an issue, customers will not automatically receive notifications about that issue. You must make the issue visible to the customer in order for them to see updates to the issue/service request. You must have the manager-level issue module in order to make issues visible to the customer..

You can make an issue visible to customers from the web app when viewing an issue:

It also can be done from the mobile app:

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us