Why am I not getting notifications?

Double check the following if you are not receiving notifications:

  • Ensure that notifications are enabled on your mobile phone. For iPhone users, notifications can be found Settings > Notifications > Clean Smarts. For Android users, go to Settings > Apps & Notifications > Clean Smarts.
  • Check with your account administrator that you have push notifications enabled for the type of alerts you want to receive.
  • Make sure that you have access to the location that the notification is related to.

If you are a customer

Check with your account administrator that you have been designated as a customer within. Module access is not the same as being designated

Special rules regarding issue (or service request) notifications

If you are an employee (internal user) and create an issue, customers will not automatically receive notifications about that issue. You must make the issue visible to the customer in order for them to see updates to the issue/service request. You must have the manager-level issue module.

You can make an issue visible to customers from the web app when viewing an issue:

It also can be done from the mobile app:

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