What can I do in Clean Smarts as a customer?

Your cleaning company uses Clean Smarts to share work at your building and to give you a place to report problems. You can use the same login on the web and in the current Clean Smarts mobile app.

Applies to: Building-client customer users. The menus you see depend on the locations and modules your cleaning company assigned. You will not see clock-in, payroll, schedules, or work orders.

Before You Start

Ask your cleaning company for a Clean Smarts login and access to the buildings you need. You cannot create your own account.
On the web, sign in at app.cleansmarts.com.
On a phone, install the current blue and white Clean Smarts app. See How do I download the Clean Smarts mobile app?.
If a menu item from this article is missing, your company has not turned that feature on for you, or you do not have that location yet.

Use the Web or Your Phone

Both surfaces show the same customer work. Labels differ.

On the web, the left menu is your map. Typical customer items are Home, Quality (Issues, Ratings, Inspections, Tasks & Scans), Requests, and Message Center. If you have only one item under a group, that item can appear on its own.

On your phone, the tabs at the bottom are HOME, MY JOBS, MESSAGES, and MORE. Customer users do not see the clock-in slider on HOME. MESSAGES appears only when your company gave you messaging.

You may still see MY JOBS as a list or map of locations. That is not a schedule editor, and it is not a place to clock in.

See Completed Work

Use this when you want proof that a visit happened — completed tasks, photos, and scan-point visits — without waiting for someone to forward pictures.

Web: Open Quality > Tasks & Scans. Choose a location and date range.
Phone: Open a location from HOME or MY JOBS, then tap Checklist to view tasks and photos, or Scan Points to see visits. You can view this work. You do not complete cleaner checklists.

If you do not see Tasks & Scans, ask your cleaning company to give you Checklist (Customer) and the right location.

Review Quality

Use this when you want inspection scores or public ratings.

Inspections

Web: Open Quality > Inspections and review completed inspections for your locations.
Phone: Tap MORE > Inspections. With view access you get the Completed tab. You can also tap Recent inspections on HOME. You cannot create or schedule inspections.

Ratings

Web: Open Quality > Ratings to view public feedback scores for areas in your building.
Phone: There is no Ratings screen. Use the web for this report.

Ratings are public-feedback scores, not a form for you to star your cleaner.

No-show alerts

There is no no-show report in the customer web menu or on the phone. Customer logins do not receive the automatic no-show push, email, or text today. Ask your cleaning company to tell you when someone misses a shift.

Report a Problem

Use this when something at your building needs attention and you want to track it until it is closed.

Web: Open Quality > Issues, then click Report Issue. Choose the location, describe the problem, and add photos or notes if you have them.
Phone: Tap MORE > Service request. The list is titled My service requests. Tap + Add new request. You can also tap Open issues on HOME.

You see customer-visible requests. Staff-only issues stay hidden unless your cleaning company shares them with you.

Message Your Cleaning Company

Use location chat instead of a personal phone number when you need to talk about a building.

Web: Open Message Center, then the Customer tab.
Phone: Tap MESSAGES, then Customers.

You can send text and photos in chats for locations you can access, and in custom groups your cleaning company adds you to. You cannot create a custom group. Internal staff boards are not visible.

For proof-of-work photos, use Tasks & Scans (or the completed work on your phone) instead of filling a chat with pictures.

Request Supplies

Use this when a location needs paper, soap, liners, or other catalog items.

Web: Open Requests. The page title is Supply Requests.
Phone: Tap MORE > Supplies. This is the usual place to create a request.

Your cleaning company sets the catalog and who gets notified. If an item is Provided by customer, you may be asked to fulfill it after it is requested. Costs stay hidden unless your company also gave you Supplies (Edit).

Get Alerts

Your cleaning company turns notifications on for your user. Typical customer alerts include messages, service-request updates, completed inspections, and supply requests. Delivery can be app push, email, or text. Customer logins do not receive automatic no-show notices.

On a phone, also allow Clean Smarts notifications in the device settings. After an OS update, open the app while online so it can register again.

If you get too many emails, ask your cleaning company to narrow your location access or notification settings.

What You Will Not See

Customer access is built for the building, not for running the cleaning company. You should not expect:

Clock-in, clock-out, or a Punch-In PIN
Payroll, timesheets, or pay rates
Schedule editing or work-order create
Internal staff chats or staff-only issues
Account, user, or location setup

If you see one of those items, your user may have extra staff modules. Ask your cleaning company to confirm your role.

If Something Is Missing

Confirm you signed in at app.cleansmarts.com or in the current Clean Smarts app, not Clean Smarts (Legacy).
If the app asks you to Select a company:, choose the cleaning company that services your building.
Ask your cleaning company to confirm that your user is active, that you have the right locations, and that the customer modules you need are assigned.
On a phone, go to MORE > Sync, then look again.

Links to verify

Unpublished Customer Portal drafts. Add `https://support.cleansmarts.com/{slug}` after HubSpot publish. Do not use these as live links yet.

How do I sign in on the web or the mobile app?
How do I find my way around Clean Smarts?
Why can't I log in, or why don't I see my building?
How do I see completed tasks and photos for my building?
How do I review scan-point visits for my location?
How do I view inspection scores for my location?
How do I view ratings for my building?
How do I get notified when a cleaner does not show up?
How do I report a problem and track it until it is fixed?
How do I add photos or notes to a service request?
How do I message my cleaning company?
How do I request supplies for my location?
How do I fulfill a supply request my cleaning company sent me?
How do I turn on notifications from my cleaning company?