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How do I see completed tasks and photos for my building?

Review completed cleaning tasks and photos for your building in the web portal or the mobile app, without waiting for pictures in Messages.

Use Clean Smarts to review the work your cleaning company completed at your building—including photos attached to tasks. You do not need anyone to forward pictures through Messages.

Applies to: Customer users whose role includes Checklist (Customer) and who have access to the building. You can view completed work. You do not complete cleaner checklists.

Before You Start

  • Ask your cleaning company for a login and access to the buildings you should see. You only see locations assigned to you.
  • Cleaner checklists are different from inspections. Inspections are scored quality reviews. Completed cleaning tasks and photos live here, not under Inspections.
  • Photos appear only when the cleaning company has cleaners attach them to a task. If a task was completed without a photo, you will see a completed mark and no picture.

View Completed Tasks and Photos on the Web

The web report is the easiest place to review several days at once and open task photos.

  1. Sign in at app.cleansmarts.com.
  2. In the left-hand menu, open Quality.
  3. Select Tasks & Scans.
  4. Choose your building from Select a Location. The report stays empty until you pick a location.
  5. Choose a date range. You can review up to 90 days at a time.
  6. Expand a location or checklist row to see each task. Checklist names appear in italic; tasks sit under them.
  7. Read the mark for each day:
    • Task completed — a green check. The work was finished.
    • Task completed with photos — a green camera. Click it to open the photos.
    • Task required but not completed — a red X. The task was due that day and was not finished.
    • Task not required — a dash. The task was not due that day.
  8. Hover or tap a completed mark to see who completed the task and when. If photos are attached, click the camera mark to open the gallery.

Use search to filter the Location / Task list by name. Use the export icon to download a copy of what you are viewing.

The same page also shows scan-point visits next to tasks. For how to read those marks, see the scan-visits article listed under Links to verify.

View Completed Tasks and Photos on the Phone

On the phone, open the building and review its Checklist tab. You can see completed tasks and their photos. You cannot check tasks off the way a cleaner does.

  1. Open the Clean Smarts app and sign in.
  2. Tap MY JOBS.
  3. Open List or Map. If you are checking a past day, tap the calendar and choose that date.
  4. Tap your building.
  5. Tap Checklist in the location tabs. You may need to scroll the row of tabs.
  6. Tap Expand all, or tap one checklist heading, to show its tasks.
  7. Look for completed tasks (a check) and any photo thumbnails. Tap a thumbnail to open the photo or video.

A camera mark on a checklist heading means at least one task in that list has a photo.

You will not see a check-in area on HOME. Completing a cleaner checklist requires a checked-in cleaner. If you tap a task and nothing happens, that is expected.

If You Do Not See Tasks or Photos

  • There is no Tasks & Scans item under Quality. Ask your cleaning company to confirm that your user has Checklist (Customer) and access to the building. After they change your access, sign out and back in.
  • The web page says Select a Location. Choose the building first. The report does not load until a location is selected.
  • You opened Inspections. That list is scored inspections, not the cleaner’s daily checklist. Return to Quality > Tasks & Scans on the web, or open the building’s Checklist tab on the phone.
  • A day shows a dash or is blank. The task may not have been due that day. A red X means it was due and was not completed.
  • A task is completed but has no photo. The cleaner finished the task without attaching one. Ask your cleaning company if they want photos required on that task.
  • The phone Checklist tab says “No checklists have been added to this location or job.” Confirm you opened the correct building and date. If it is still empty, the cleaning company has not assigned a checklist there.
  • You expected photos in Messages. Task photos belong on the completed task. Use Tasks & Scans or the phone Checklist tab instead of waiting for a chat attachment.

Related Articles

Links to verify

These sibling Customer Portal drafts are unpublished. Add `https://support.cleansmarts.com/{slug}` after HubSpot publish.

  • How do I review scan-point visits for my location? (`how-do-i-review-scan-point-visits-for-my-location`)
  • How do I view inspection scores for my location? (`how-do-i-view-inspection-scores-for-my-location`)
  • How do I find my way around Clean Smarts? (`how-do-i-find-my-way-around-clean-smarts`)
  • How do I message my cleaning company? (`how-do-i-message-my-cleaning-company`)