---
title: How Do I Control Field Visibility?
description: Control custom field visibility in Clean Smarts. Set admin, manager, or user permissions to protect sensitive employee and location information.
---
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# How Do I Control Field Visibility?
## Control who can see a custom field by setting its visibility to Users, Managers, or Admins Only.
Field visibility controls who can see a custom field and the value stored in it. Use it when a field should be available to everyone, limited to managers, or restricted to admins.
**Applies to:** Account administrators and managers with access to **Company Settings**. Visibility is set in the web portal and can affect what users see in both the web portal and mobile app.
---
### Before You Start
- Decide which custom field area you need: **User Custom Fields**, **Location Custom Fields**, **Work Order Statuses & Fields**, **Issue Custom Fields**, or **Group Custom Fields**.
- Review the information stored in the field. Payroll IDs, internal notes, contract details, customer-sensitive files, or financial references may need restricted visibility.
- Remember that visibility does not grant access to a record by itself. A user still needs permission and record access before they can see that user, location, work order, issue, or group.
---
### What Each Visibility Option Means
| Visibility | Who can see the field |
| --- | --- |
| **Users** | Anyone who can access the related record. This is the broadest option. |
| **Managers** | Managers and admins with manager-level access for that record type. |
| **Admins Only** | Company admins, including users with **Manage Account** access. This is the most restricted option. |
Choose **Users** for general operational details that cleaners or customers may need. Choose **Managers** for supervisor-only information. Choose **Admins Only** for sensitive company information.
---
### Change a Field's Visibility
1. Click your profile in the bottom-left corner and open **Company Settings**.
2. Or press **Ctrl/Cmd + K**, search for **Company Settings**, and open it from the search results.
3. Open the custom field page that contains the field:
- **User Custom Fields**
- **Location Custom Fields**
- **Work Order Statuses & Fields**
- **Issue Custom Fields**
- **Group Custom Fields**, if Groups are enabled
4. Find the field in the list. The **User Visibility** column shows the current setting.
5. Open the field's three-dot action menu.
6. Click **Edit**.
7. Under **Visibility**, choose **Users**, **Managers**, or **Admins Only**.
8. Click **Update Field**.
After saving, the custom fields table updates the **User Visibility** column so you can confirm the change.
---
### How Visibility Affects Mobile Users
Custom field visibility applies wherever the field is shown, including the mobile app. A cleaner, manager, or customer only sees a custom field when both of these are true:
1. The field's **Visibility** allows that user to see it.
2. The user has access to the related record.
For example, setting a location field to **Users** does not show it to every person in the company. It only makes the field available to users who can already access that location. Setting it to **Managers** or **Admins Only** narrows the audience further.
---
### Examples
| Field | Suggested Visibility | Why |
| --- | --- | --- |
| Door code or access instructions | **Users** or **Managers** | Use **Users** if cleaners need it in the field. Use **Managers** if only supervisors should see it. |
| Employee ID or payroll reference | **Admins Only** | Payroll or HR identifiers usually should not be broadly visible. |
| Contract renewal date | **Managers** | Supervisors and admins may need it, but cleaners usually do not. |
| Work order job category | **Users** | Field workers may need to see or update the category while completing the work. |
| Internal issue priority | **Managers** | Useful for supervisors without exposing it to every user. |
---
### Tips and Troubleshooting
**I don't see Company Settings.** Your role may not include account-management access. Ask an admin to review your permissions.
**I don't see the field I need.** Make sure you opened the correct custom field page. A user field appears under **User Custom Fields**, while a location field appears under **Location Custom Fields**.
**A mobile user still can't see the field after I set it to Users.** Check the user's access to the related record. Visibility controls the field, but record permissions and location access still apply.
**A manager can't see a manager-visible field.** Check whether the manager has the module access for that record type, such as user, location, work order, or issue access.
**I need to hide a field immediately.** Set it to **Admins Only** and click **Update Field**. Then review any reports or exports where the field may have already been included.
---
### Related Articles
- [How do I create custom fields?](https://support.cleansmarts.com/how-do-i-create-custom-fields?hsLang=en-us)
- [What does each of the user modules do?](https://support.cleansmarts.com/what-does-each-of-the-user-modules-do?hsLang=en-us)
---
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