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How do I check in and out of my shift?

Check in and out of a scheduled shift from the Clean Smarts mobile app. Choose the correct shift, complete any site checks, and verify that the punch saved.

Use the Clean Smarts mobile app to check in at the start of a scheduled shift and check out when you finish. Always verify the location before you punch and look for CURRENT SESSION afterward—moving the slider alone does not confirm that the punch saved.

Applies to: Cleaners with Timetracking (Cleaner) and an assigned shift. Managers with Timetracking (Manage) can also see punch controls on shift and location screens. Company and location rules can add GPS, geofence, barcode, NFC, break, task, or offline requirements.

Before You Start

  • Confirm your scheduler assigned you to the correct shift and location.
  • Confirm your role includes Timetracking (Cleaner). If an admin just changed your modules, log out and back in before checking again.
  • Turn on phone location services and allow Precise Location when Clean Smarts asks. While Using the App can be enough for a punch-time check; Always or Allow all the time is required only when your company uses background geofence monitoring.
  • Be ready to scan the site's barcode or NFC tag if the punch control says Check in with barcode or Check in with NFC.

Check In to the Suggested Shift

On HOME, Clean Smarts shows Your next shift when an assigned shift is already in progress or starts within the next hour. An ongoing shift is suggested before an upcoming one.

  1. Open the Clean Smarts app and stay on the HOME tab.
  2. Read the location, shift time, and description under Your next shift. Do not punch if the location is wrong.
  3. Slide the green Slide to check in control all the way to the right.
  4. If the control instead says Check in with barcode or Check in with NFC, slide it and scan the site's matching barcode or NFC tag.
  5. Complete any Location Needed permission prompt. If Clean Smarts retrieves your position, review the site and your position on Location Detected, then tap Confirm.
  6. Confirm that the app shows the location and a running CURRENT SESSION timer. The check-in control changes to Slide to check out (or the site's scan-required check-out label).

If Your next shift is not shown, that does not always mean the shift is missing. A shift more than one hour away is not auto-suggested. Tap Check in on HOME to open Select shift, then follow the next section.

Choose a Different Assigned Shift

Use this path when Your next shift suggests the wrong assignment or no shift is currently close enough to be suggested.

  1. Tap Select a different location below the suggested shift. If no shift is suggested, tap Check in instead.
  2. On Select shift, open My jobs to see your assigned shifts for today.
  3. If your role includes Jobs (View), you also see Other jobs. What appears there still depends on your location access and company rules.
  4. Tap the correct shift only when you are ready to punch. Tapping the row immediately begins check-in; there is no separate Select button.
  5. Complete the barcode, NFC, location, and Confirm steps shown for that site.
  6. Verify that CURRENT SESSION shows the location you selected.

If you are not assigned to a shift, do not choose another site just to create a punch. Your company must allow a separate location-only workflow; see How do cleaners check in when they are not assigned to a shift?.

Check Out When You Finish

Check out of your current location before starting another one. Starting a different check-in while a session is active can switch the active location and close the previous session.

  1. Return to HOME, or tap the CURRENT SESSION banner above the bottom navigation to reopen the active location.
  2. Slide the red Slide to check out control all the way to the right. If it says Check out with barcode or Check out with NFC, use the matching site barcode or tag.
  3. Complete any break or missed-break questions. Some companies require a note about a missed, late, short, or interrupted break.
  4. Answer any task-completion prompt honestly. A site can warn you about unfinished tasks and ask whether to Check out anyway.
  5. If Clean Smarts retrieves your position, review Location Detected and tap Confirm. A geofenced site can block check-out while you are outside its work area.
  6. Confirm that CURRENT SESSION disappears and the app shows its check-out confirmation.

If HOME says You have items to sync, the punch is stored on the phone but is still waiting to upload. Tap that banner and use Sync all items when you have a connection.

Company and Location Rules That Can Change the Steps

  • Location required: Clean Smarts records GPS with the punch. If a position is available, the app shows Location Detected for confirmation.
  • Must be on-site: You must be inside the location's geofence for both check-in and check-out.
  • Automatic clock-out: The app needs Always or Allow all the time location access while you are clocked in. It can warn you and clock you out after you remain outside the geofence.
  • Barcode or NFC required: The normal slide label changes, and the same scan requirement applies when you check out.
  • Off-hours blocked: The shift or job can reject a punch outside its allowed time.
  • Offline punching: Check-in and check-out work offline only when company or location policy allows them. A saved offline punch appears as an item to sync; do not assume it reached the web portal until it uploads.

Clean Smarts uses location for time-clock and scan-point workflows. Location is not shared when you are off the clock.

If the Punch Does Not Save

  • No CURRENT SESSION appears: Treat the punch as unsuccessful even if the slider moved. Retry once after checking the message shown by the app.
  • No shift appears in My jobs: Ask your scheduler to confirm the assignment, then open MORE > Sync to refresh downloaded data.
  • The phone and web portal disagree: First sync pending items from the banner on HOME. A manager should verify the employee's Time Detail in the web portal before changing payroll time.
  • Location blocks the punch: Turn on location services and Precise Location, move inside the work area, wait for a better GPS reading, and retry.
  • A module was just added: Log out and back in. MORE > Sync refreshes schedules and locations, but it does not reload your signed-in permissions.

For the full symptom checklist, see Why can't I check in or out on the mobile app?.

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