How are inspection scores calculated?

The total score you see when you complete an inspection is the cumulative total of the scores given for each of the items in the checklist over the total possible score.

Clean Smarts Default Scoring

By default, each item or task on the inspection is rated using Clean Smarts' three-level score:

• 5 points out of 5 for "Exceeds Expectations", shown with a green smiley face.
• 3 points out of 5 for "Meets Expectations", shown with a yellow check mark.
• 1 point out of 5 for "Below Expectations", shown with a red frown face.
• 0 points out of 0 for "N/A", shown with a grey circle (items marked as "N/A" do not count toward the total possible score).

Imagine you have five tasks in your inspection. Three of the items are "Exceeds Expectations". One of the items is "Below Expectations". The final item is "N/A". The total score for the inspection in this case is 5+5+5+1 or 16. The denominator is 20. It is not 25 because the item marked as "N/A" does not add to the denominator. So the final score would be 16 out of 20 or 80 percent.

Custom Scoring

You can create your own scoring weights and values if you don't like the Clean Smarts defaults. Please see the related help article on how to set up and assign custom scoring templates to tasks. The screenshot below shows a common use case -- a 10-point scoring template that is more granular than the Clean Smarts three-level default:

You don't have to use the same scoring template for all items in an inspection. Some items might be pass/fail with a small possible score. More important items might have a larger possible score. Custom scoring allows you to create evaluations that emphasize certain tasks. See the screenshot and explanation below as an example of how custom scoring works:

In the above example, the first two items under "Gym checklist" and the first and third items under "Basic Checklist 2" are using the Clean Smarts default scoring system of 1, 3, or 5 out of 5 points. The second and fourth items are evaluated on a 10-point scale and are weighted twice as heavily as the other items. Each checklist has it's own subtotal, and the combined totals are reflected in the total score at the top: 32 out of 40 total points, or 80 percent.