How do I enable public feedback using QR codes?

Clean Smarts allows you to collect feedback from the general public through the use of labels with QR codes printed on them. These can be printed on printable labels from an office supply store and applied in public spaces with the consent of your customers. QR code labels can be very effective in situations where you clean multi-story buildings with bathrooms on every floor. Each bathroom can be set up as a separate sublocation with a QR code for each bathroom so issues can be pinpointed to the precise bathroom.

Enabling Sublocations at a Location

Public ratings are tied to sublocations. Please see the related article at the end of this article describing how to set up sublocations for a particular location.

Printing QR Codes

Go to Admin > Manage Locations in the web app.
Click the pencil icon next to the location for which you want to print barcodes.
Scroll down to the "Organization" section.
Select the sublocations for which you would like to print labels and click "Print Public QR Codes".
A new window will appear in your browser with the print-ready format. You will need to adjust your print margins -- see the notes in the box below for details on how to set your margins.
If you have a partial sheet of labels, you can change the offset number to begin printing in the middle of the page.

The background color of the left-hand portion of the QR code is determined by your account white-label settings, if this is enabled for your account. If you don't have white-labeling enabled, the default is the Clean Smarts brand color. The color of the text is determined automatically based on the background color; it is white on dark backgrounds and dark grey on lighter background colors.

Set the margins in your browser print settings to 0 inches for the left and right margins, and 0.5 inches for top and bottom.

Barcodes will print on label templates with a label size of 2 inches x 4 inches and 10 per page. Avery is a common brand in the United States, and all of these Avery template numbers match this size: Avery 15513, 15702, 16791, 18163, 18863, 38363, 38863, 48163, 48263, 48363, 48463, 48863, 5137, 5263, 55163, 5523, 55463, 58163, 5963, 6427, 6527, 6528, 8163, 8253, 8363, 8463, 85563, 8563, 8923, 95523, 95910, and 95945.

If your country uses different sized labels, please send a support ticket along with a description of the size of the labels (a link to product dimensions would be most helpful), and we can enable a different format for your account.

How the Public Submits Feedback

When a member of the public opens their mobile phone's camera and points it at the QR code on the label, most modern phones will recognize the QR code and take the user to a browser page hosted on cleansmarts.com. There, the person will be able to enter text into a comment field. They can also check a box to mark the feedback as requiring immediate attention. Lastly, there is a place to receive a rating from zero to five stars of the cleanliness of the location. The user must click on a star in order to be counted in the cleanliness rating. In other words, if the user leaves the stars empty, it will not count against the sublocation's cleanliness rating and will be ignored.

When the user checks the "Requires immediate attention" checkbox, their submission will automatically create a Clean Smarts issue that can be tracked and closed by your cleaning team with the comments as the issue description.

Note: We have taken various measures to reduce incidents of SPAM submissions from the public feedback form. First, we have enabled an invisible reCAPTCHA challenge that evaluates the likelihood that a user is a bot, and only form submissions with a high likelihood of being from a human are accepted. Second, surveys cannot be submitted more than once every five minutes for a particular sublocation. This is intended to prevent accidental or intentional spamming of multiple submissions for the same issue, at the risk of potentially excluding some legitimate submissions. Lastly, we run all submissions through a filter that will replace all obscene words with an asterisk ("*").

View Rating Data

You can see individual feedback information from the Issues > View Ratings report. This report allows you to select all feedback responses received for a given period of time and location. At this time, feedback cannot be removed except with a support request.

The ability to see ratings is enabled by giving a user the Issues (Company) or Issues (Customer) modules.

Ratings Trends

You can see the number of ratings submitted and the average daily score trend in the Trends dashboard ( Dashboards >Trends). The first chart shows the number of ratings submitted over time. The second chart shows the average daily score trend from zero to five.