Skip to content
Sign in
Contact us
  • There are no suggestions because the search field is empty.

How do I update my profile in the mobile app?

Update your phone number, email, language, optional PIN, or profile photo from My Profile in the Clean Smarts mobile app.

Use My Profile to update your own contact information, app language, PIN, or profile photo.

Applies to: All signed-in mobile users. You do not need a manager role or a specific module to update your own profile.

Before You Start

  • Make sure Connection Status shows Online. Profile changes and photo uploads must reach Clean Smarts.
  • Phone number: and Email: are required.
  • Pin is optional. If you enter one, it must contain 4 to 8 digits.

Update Your Contact Information, Language, or PIN

  1. Tap MORE in the bottom navigation.
  2. Tap My Profile. You can also open your profile by tapping your avatar on HOME.
  3. Change any of these fields: - Phone number: Select the correct calling country, then enter a phone number with 7 to 15 digits. Spaces, parentheses, plus signs, and hyphens are allowed. - Email: Enter a complete email address. - Language: Select the language the mobile app should use. - Pin: Leave this blank if you do not need a PIN, or enter 4 to 8 digits.
  4. Tap Save changes. This button becomes available after you change a field.
  5. Wait for Successfully submitted change. The app then returns to the previous screen.

Your selected language is saved to your profile and applied to the mobile app. The app also refreshes its saved offline data when the language changes.

Add or Change Your Profile Photo

  1. Open MORE > My Profile.
  2. Tap the camera icon in the profile-photo area. If you already have a photo, use the small camera icon beside it.
  3. Tap Ok in the Profile picture message.
  4. Choose Take photo or Add photo from gallery. Allow camera or photo access if your phone asks.
  5. Review the circular preview, then tap Save changes.
  6. Wait for the upload to finish. The app returns to the previous screen after a successful upload.

The mobile app lets you add or replace your own profile photo. It does not show an option to remove a photo or upload a photo for another user.

What Is Read-Only?

  • Cleansmarts No. is your Clean Smarts user number and cannot be edited here.
  • Connection Status reports whether the app is Online or Offline.
  • Your first and last name do not appear as editable fields on My Profile.

Ask a manager or administrator to update information that is not editable in the mobile profile. Payroll or onboarding links may also appear lower on this screen when payroll is available for your account; those links do not change which profile fields you can edit.

Troubleshooting

  • Save changes is unavailable: Change at least one field. The button is also unavailable while a save or photo upload is in progress.
  • A field shows an error: Enter a valid email, a required phone number with 7 to 15 digits, or a PIN with 4 to 8 digits. A PIN may also be left blank.
  • The app says Something went wrong: Check Connection Status, reconnect to the internet, and try again.
  • You do not see editable profile fields: Update Clean Smarts from your phone's app store, reopen the app, and check My Profile again.
  • You try to leave before saving: Choose No when asked Exit without saving changes? to return to the profile. Choose Yes only if you want to discard the changes.
  • You need to remove a photo or change a read-only field: Ask your manager or administrator to update the user record.