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Clean Smarts Knowledge Base
Mobile App
Mobile App
Get to know our highly rated mobile app!
Getting Started
How do I download the Clean Smarts mobile app?
How do I use the Home screen and main tabs?
How do I change the language in the mobile app?
Why don't I see a feature on the mobile app?
How do I log in to the Clean Smarts mobile app?
How do I switch companies or accounts in the mobile app?
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Timekeeping
How do I view my hours and timesheet on the mobile app?
How do I check in and out of my shift?
Why can't I check in or out on the mobile app?
How do I take a meal or break in the mobile app?
How do managers add or correct a time entry from mobile?
Geofences
How do I turn on location sharing for Clean Smarts?
Why was I clocked out automatically?
Why was a user able to clock in or out while off site?
Shifts, Jobs & Work Orders
How do I use work orders in the mobile app?
How do I create or edit a shift in the mobile app?
How do I see my schedule and jobs in the mobile app?
Why don't my shifts match the web app?
Checklists, Tasks, and Scan Points
How do cleaners check in when they are not assigned to a shift?
How do I scan points (barcode/NFC) during my shift?
How do I view location notes, photos, and details on mobile?
How do I complete checklist tasks in the mobile app?
How do I use Check-in Tag (NFC) check-in?
Issues and Service Requests
How do I view, update, and close issues on mobile?
How do I report an issue in the mobile app?
Inspections
How do I start and complete an inspection in the mobile app?
Why is my inspection score missing or not uploading?
How do I view past inspections on mobile?
Supplies
How do I fulfill or update supply requests on mobile?
How do I request supplies in the mobile app?
Messaging and Notifications
How do I turn on push notifications for the Clean Smarts app?
How do I manage a group message on mobile?
How do I use Alerts in the mobile app?
How do I use Messages in the mobile app?
Manager Features
How do I create a location from the mobile app?
How do I manage assets in the mobile app?
How do I use Who's working and manage users on mobile?
How do I clock in or out another employee from mobile?
How do I create a user in the mobile app?
Offline, Sync & Troubleshooting
What should I try if the mobile app is stuck, slow, or showing errors?
How does Sync work in the Clean Smarts mobile app?
Why does mobile time or status disagree with the web app?
How does the mobile app work offline?
How does the app work offline?
Profile and Help
How do I update my profile in the mobile app?
How do I send app feedback or get help from the mobile app?
How do employees use payroll or onboarding from the mobile app?
Training
Do you have any video training on how to use the mobile app?
