How do I cancel an employee's payroll and resubmit it?

Up until the submission deadline you can change the status of the payroll back to "Draft". Once the deadline has passed, though, the payroll begins processing and you can no longer make any changes. However, if you identify an error with a payroll after it has been approved and processed, you have different options depending on what correction you need to make to it.

If you overpaid wages for an employee, on the next payroll you can add a negative hour or dollar amount item to their normal earnings for the pay period to take care of the previous pay period overpayment.

If you misclassified wages or a deduction (such as classifying a pre-tax deduction as post-tax), then you should request a correction by submitting an email to payroll@cleansmarts.com to change the taxes due and withheld. Please provide the type of earning or deduction and the amount that were submitted with the payroll and the type of earning or deduction that was supposed to be submitted.

If you want to "undo" a person's paycheck, email payroll@cleansmarts.com, and we can “void” part or all of that payroll, in order to correct that mistake. A “void” is a payroll that contains negative wages, taxes, and deductions that offset erroneous amounts on an original payroll, such that when combined, the totals are as if the error never happened. This will correct taxes withheld, but you then must work with the employee to recover wages if they were already paid out.