How Do I Set Up Public Feedback Using QR Codes?

Public feedback QR codes let customers, tenants, and visitors report cleaning issues from a specific area of a building. When someone scans the code, Clean Smarts opens a short feedback form tied to that sublocation, creates an issue, and records any cleanliness rating they submit.

Use this when you want feedback from high-traffic or high-risk areas like restrooms, lobbies, break rooms, entrances, or shared amenities.

Applies to: Account administrators and managers who set up locations in the web portal. You need access to the location's Scope of Work tab, and the location must already be saved as a service location with the sublocations you want to label.

Before You Start

QR codes attach to sublocations - the rooms, floors, or areas under a location. Build those first so each printed label points to the right place.
Each QR code prints the sublocation path, such as First Floor / Men's Bathroom, so you know where to post it.
Accounts with Expert plan branding can use their company logo and brand color on the printed QR label. If branding is not enabled, Clean Smarts uses the default Clean Smarts branding.
Public feedback QR codes are different from cleaner scan points. Customers scan public feedback codes with their phone camera; cleaners scan scan points from the Clean Smarts mobile app.

Open the Location's Scope of Work

Open the location where you want to place public feedback QR codes.
- Click your profile name in the bottom-left corner, choose Manage Locations, and select the location.
- Or use the search bar at the top of the web portal. You can also press Ctrl/Cmd + K, type the location name, and open it from search.
In the location's left-hand menu, select Scope of Work.

You should see the location tree with its sublocations. If you don't see the areas where you want to place QR codes, add or organize the sublocations first.

Print Public Feedback QR Codes

You can print QR codes for several sublocations at once, or print one code from a single sublocation row.

For several sublocations at once:

Select the checkbox next to each sublocation where you want a public feedback code.
Click Batch Options.
Select Print QR Codes.
In the Print QR Code dialog, set:
- Offset (skip labels) - skip labels at the start of the sheet if you are using a partial sheet.
- Copies per location - print more than one label for each selected sublocation.
Click Print.

Clean Smarts opens a print-ready page with the selected QR codes and starts your browser's print flow. Each label includes the QR code and the matching sublocation name or path.

For one sublocation:

Open the ... menu on the sublocation row.
Select Print QR Code.
Review the print options, then click Print.

Label sizing tip: QR codes print 10 per page on 2 in. x 4 in. labels. In your browser's print settings, use left and right margins of 0 in. and top and bottom margins of about 0.5 in. so labels line up cleanly.

Place the QR Codes

Print the labels on stickers or paper, then post each one in the area named on the label.

Good places for public feedback QR codes include:

Restrooms
Lobbies and entrances
Break rooms
Elevators or elevator lobbies
Customer-facing service areas

Place the code where someone can scan it without blocking traffic or entering a restricted area. If the building belongs to your customer, get approval before posting labels in public spaces.

What Customers See When They Scan

When a customer or tenant scans the QR code with their phone camera, Clean Smarts opens a public feedback form in the browser.

The form shows the location, a Comments field, a 1-5 star cleanliness rating, and Submit. The person can describe what needs attention and optionally choose a star rating.

After they submit:

Clean Smarts creates an issue for that sublocation.
The issue uses the submitted comment as the description.
Users who normally receive new issue notifications for that location can be alerted.
If the person chose a star rating, the score is included in ratings reporting. Leaving the stars blank does not count against the cleanliness rating.

Clean Smarts also protects the public form with reCAPTCHA and limits repeat public submissions for the same sublocation within a short window.

View Submitted Feedback

Public feedback creates issues, so your team can work them from the normal issue list.

In the left-hand menu, open Quality.
Select Issues.
Filter to the location or sublocation where the QR code was posted.
Open the issue, resolve the work, and close it when finished.

To review rating trends, open Dashboards > Trends and check the Ratings section. Users need access to the trends dashboard and issue modules to view rating data.

Tips and Troubleshooting

I don't see the Scope of Work tab. The tab only appears for saved service locations. Confirm the location is saved as a Service Location, and make sure your role has location setup access.

Batch Options is greyed out. Select at least one sublocation checkbox first. Batch actions only apply to selected rows.

A QR code label is posted in the wrong room. Reprint the label for the correct sublocation and replace it. Feedback is tied to the sublocation encoded in the QR code, not where the sticker happens to be placed.

The print window did not open. Check whether your browser blocked a pop-up from Clean Smarts, then try Print QR Codes again.

Feedback was submitted, but I don't see it in Issues. Check the selected location filter and make sure you are viewing Open Issues. If the issue was already handled, switch to Closed Issues and widen the date range.

I want cleaners to scan codes during their shift. Use scan points instead of public feedback QR codes. Public feedback codes are for customers, tenants, and visitors to report issues.