--- title: Why does mobile time or status disagree with the web app? description: Fix Clean Smarts mobile and web time mismatches by checking pending punches, cached status, Time Detail, time zones, and GPS records. --- [Skip to content](https://support.cleansmarts.com/why-does-mobile-disagree-with-the-web-app#main-content) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Open main navigation Close main navigation - [Contact us](mailto:support@cleansmarts.com) [Contact us](mailto:support@cleansmarts.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Clean Smarts Knowledge Base](https://support.cleansmarts.com/?hsLang=en-us) 2. [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us) 3. [Offline, Sync & Troubleshooting](https://support.cleansmarts.com/mobile-app?hsLang=en-us#offline-sync-troubleshooting) # Why does mobile time or status disagree with the web app? ## Resolve time and status mismatches by uploading pending mobile punches, refreshing cached data, and verifying the server record in web Time Detail. Use this when **CURRENT SESSION**, **My hours**, **Today's schedule**, or **Who's working** on a phone does not match the web portal. **Applies to:** Managers investigating time or status differences. Employees can complete the mobile checks, but managers need web timekeeping access to verify or correct a record. --- ### Why the Screens Can Disagree The mobile app combines server data with information stored on that phone. The screens do not all refresh from the same place at the same time: - **CURRENT SESSION** uses the phone's stored open check-in and runs a local timer. - **Today's schedule** combines schedules cached on the phone with status information loaded for the selected date. - **Who's working** opens a screen titled **Users** and requests each user's current or latest server check-in. If that request fails, the app can fall back to a saved user list without live check-in status. - **My hours** requests time entries from the server. It can show rounded, adjusted, or expected times instead of matching the second-by-second **CURRENT SESSION** timer. - Web **Time Detail** shows the server's time-entry records and is the best admin view for payroll review, corrections, punch method, and recorded GPS information. The app also keeps its local schedule, location, assignment, and settings data updated in the background while it is connected. A screen that was already open can still show its previous state until it is refreshed or reopened. ### Check the Mismatch in This Order #### 1. Upload Any Pending Mobile Actions On the employee's phone: 1. Connect to the internet. 2. Open **HOME**. 3. If the app says **You have \[number\] items to sync**, tap that banner. 4. Tap **Sync all items**. 5. Wait until the pending count clears. If an item reports an error, do not assume it reached the server. An offline check-in or check-out can change the phone immediately but remain absent from the web until it uploads. The app normally retries when the connection returns, but a failed item stays pending. Do not repeat the same punch while it is pending. Repeating it can create a second entry after the first one eventually uploads. #### 2. Refresh the Phone's Copy of Server Data Uploading pending items and refreshing cached data are separate actions. 1. Open **MORE \> Sync**. 2. Tap **Sync**. 3. Wait for the button to stop loading and for **Nice job. Thank you!** 4. Return to the affected screen. Reopen it, or tap the refresh icon in **MY JOBS** if one is shown. This refresh pulls a current server snapshot, including the server's current open check-in. If the server has no open check-in, the refresh should clear a stale **CURRENT SESSION** state. If Sync shows **Error syncing offline data**, confirm the connection and try again before comparing the phone with the web. #### 3. Verify the Server Record on the Web 1. Open **Time Tracking \> Time Detail**. 2. Filter to the employee and the date in question. 3. Compare the exact check-in and check-out timestamps, location, punch method, and whether the entry is still open. 4. Open the entry when you need to review its stored check-in or check-out GPS point and reported accuracy. 5. Correct or approve time only after the pending mobile queue is empty and the phone refresh has completed. After pending punches have uploaded, use web **Time Detail** as the payroll record. A phone screenshot or colored schedule status by itself is not enough to decide whether someone worked. If the phone says an employee is clocked in but **Time Detail** has no open entry after these checks, treat the phone display as stale. Do not clock the employee out or make a conduct decision based only on that display. --- ### What Specific Differences Usually Mean #### The phone is clocked in, but the web is not - An offline check-in may still be in **You have \[number\] items to sync**. - **CURRENT SESSION** or a previously opened **Users** or schedule screen may be stale. - If there is no pending item and a completed **MORE \> Sync \> Sync** does not fix it, the server record in **Time Detail** is the record to use. #### The phone is complete, but the web is still clocked in - An offline check-out may still be pending. - The phone can close its local session before the server receives the check-out. - If the queue is empty but **Time Detail** still shows an open entry, a manager should correct the server entry using the actual time worked. #### Today's schedule says In Progress, but Who's working says complete These views answer different questions and load separately. **Today's schedule** starts with planned work for a date; **Who's working** uses current or latest check-in records. A phone, SMS, manager, or web punch can also update time without immediately matching the status on a particular scheduled card. If syncing does not make the status chips agree, compare the actual entry in **Time Detail** instead. #### CURRENT SESSION and My hours show different totals **CURRENT SESSION** is a live elapsed-time counter. **My hours** is built from server time entries and can apply company timekeeping rules, including rounding, adjustments, or expected shift times. Compare the entry's check-in and check-out timestamps in **Time Detail**. A small difference between the live timer and **My hours** does not by itself prove that payroll is wrong. #### The time is off by hours or appears on another day - The phone chooses **Today's schedule** using the phone's current local date. - Offline punches save the phone's date and time and upload them later. Turn on automatic date, time, and time zone in the phone settings. - **Today** and pay-period totals can use the company's configured workday start. An overnight shift may therefore belong to a different workday than the phone's calendar date suggests. - If every entry at one location is off by the same number of hours, ask an administrator to verify that location's address, map pin, and time zone. Check these items especially after travel, daylight-saving changes, or manually changing a phone's clock. #### The phone's GPS and the web Geo result look different The app records a GPS point and accuracy when it performs a location-enabled check-in or check-out. The web map and Geo result show that stored punch-time reading compared with the location pin and geofence—not the employee's current location. Indoor signal, battery-saving settings, or a low-accuracy reading can move the recorded point. Punches made by another method may have no mobile GPS point. Review the entry's punch method, map, and accuracy together. --- ### If the Difference Remains Before reporting the problem, collect: - The employee, location, and date - Which two screens disagree - The exact times shown in web **Time Detail** - Whether **You have \[number\] items to sync** is still visible - The Clean Smarts app version shown at the bottom of **MORE** - Whether the punch was made in the app, by phone or SMS, by a manager, or on the web Keep the app updated. A mismatch that remains after the pending queue is empty and **MORE \> Sync \> Sync** succeeds may be a display or status-linking problem that needs investigation. --- ### Related Articles - [Geofencing for mobile timekeeping](https://support.cleansmarts.com/geofencing-for-mobile-timekeeping?hsLang=en-us) - [How do I check in and out of my shift?](https://support.cleansmarts.com/how-can-i-check-in-and-out-of-my-shift?hsLang=en-us) --- - [Getting started](https://support.cleansmarts.com/getting-started?hsLang=en-us) - [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/mobile-app?hsLang=en-us#getting-started) - [Timekeeping](https://support.cleansmarts.com/mobile-app?hsLang=en-us#timekeeping) - [Geofences](https://support.cleansmarts.com/mobile-app?hsLang=en-us#geofences) - [Shifts, Jobs & Work Orders](https://support.cleansmarts.com/mobile-app?hsLang=en-us#shifts-jobs-work-orders) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/mobile-app?hsLang=en-us#checklists-tasks-and-scan-points) - [Issues and Service Requests](https://support.cleansmarts.com/mobile-app?hsLang=en-us#issues-and-service-requests) - [Inspections](https://support.cleansmarts.com/mobile-app?hsLang=en-us#inspections) - [Supplies](https://support.cleansmarts.com/mobile-app?hsLang=en-us#supplies) - [Messaging and Notifications](https://support.cleansmarts.com/mobile-app?hsLang=en-us#messaging-and-notifications) - [Manager Features](https://support.cleansmarts.com/mobile-app?hsLang=en-us#manager-features) - [Offline, Sync & Troubleshooting](https://support.cleansmarts.com/mobile-app?hsLang=en-us#offline-sync-troubleshooting) - [Profile and Help](https://support.cleansmarts.com/mobile-app?hsLang=en-us#profile-and-help) - [Training](https://support.cleansmarts.com/mobile-app?hsLang=en-us#training) - [Web Portal](https://support.cleansmarts.com/web-portal?hsLang=en-us#main-content) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/web-portal?hsLang=en-us#checklists-tasks-and-scan-points) - [Users](https://support.cleansmarts.com/web-portal?hsLang=en-us#users) - [Custom Fields](https://support.cleansmarts.com/web-portal?hsLang=en-us#custom-fields) - [Geofences](https://support.cleansmarts.com/web-portal?hsLang=en-us#geofences) - [Inspections](https://support.cleansmarts.com/web-portal?hsLang=en-us#inspections) - [Issues and Service Requests](https://support.cleansmarts.com/web-portal?hsLang=en-us#issues-and-service-requests) - [Locations and Sub-locations](https://support.cleansmarts.com/web-portal?hsLang=en-us#locations-and-sub-locations) - [Messaging](https://support.cleansmarts.com/web-portal?hsLang=en-us#messaging) - [Pay Rates and Job Costing](https://support.cleansmarts.com/web-portal?hsLang=en-us#pay-rates-and-job-costing) - [Shifts and Scheduling](https://support.cleansmarts.com/web-portal?hsLang=en-us#shifts-and-scheduling) - [Supplies](https://support.cleansmarts.com/web-portal?hsLang=en-us#supplies) - [Time and Attendance](https://support.cleansmarts.com/web-portal?hsLang=en-us#time-and-attendance) - [Translation](https://support.cleansmarts.com/web-portal?hsLang=en-us#translation) - [Work Orders](https://support.cleansmarts.com/web-portal?hsLang=en-us#work-orders) - [Assets and Equipment](https://support.cleansmarts.com/web-portal?hsLang=en-us#assets-and-equipment) - [Billing and Subscriptions](https://support.cleansmarts.com/web-portal?hsLang=en-us#billing-and-subscriptions) - [Integrations](https://support.cleansmarts.com/web-portal?hsLang=en-us#integrations) - [Payroll](https://support.cleansmarts.com/web-portal?hsLang=en-us#payroll) - [Customer Portal](https://support.cleansmarts.com/customer-portal?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/customer-portal?hsLang=en-us#getting-started) - [Completed Work](https://support.cleansmarts.com/customer-portal?hsLang=en-us#completed-work) - [Quality](https://support.cleansmarts.com/customer-portal?hsLang=en-us#quality) - [Service Requests](https://support.cleansmarts.com/customer-portal?hsLang=en-us#service-requests) - [Messages](https://support.cleansmarts.com/customer-portal?hsLang=en-us#messages) - [Supplies](https://support.cleansmarts.com/customer-portal?hsLang=en-us#supplies) - [Notifications](https://support.cleansmarts.com/customer-portal?hsLang=en-us#notifications) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Copyright © 2026, Clean Smarts