--- title: How do I scan points (barcode/NFC) during my shift? description: Learn how to scan barcode or NFC scan points during a shift in the Clean Smarts mobile app and fix missing points, wrong codes, or failed scans. --- [Skip to content](https://support.cleansmarts.com/how-do-i-use-scan-points-in-the-mobile-app#main-content) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Open main navigation Close main navigation - [Contact us](mailto:support@cleansmarts.com) [Contact us](mailto:support@cleansmarts.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Clean Smarts Knowledge Base](https://support.cleansmarts.com/?hsLang=en-us) 2. [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us) 3. [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/mobile-app?hsLang=en-us#checklists-tasks-and-scan-points) # How do I scan points (barcode/NFC) during my shift? ## Scan required rooms or areas from a location's Scan Points tab with a posted barcode or NFC tag. Use **Scan Points** to record that you visited required rooms or areas during a shift. Each successful scan records the scan point, the user, the time, and the phone's location. **Applies to:** Cleaners who can open the location or job in **MY JOBS**. An administrator must set up each area as a required scan point first. Barcode scanning does not require a separate scan-points user module. The **Tag** option requires your company's Expert Tier subscription and a phone that supports NFC. --- ### Before You Start - Connect to the internet. Scan points are submitted when you scan them; do not rely on a failed scan being saved for later. - Turn on location services and allow Clean Smarts to use your location. Both barcode and NFC scans record your phone's position. - Allow camera access when you use **Barcode**. - Turn on NFC when you use **Tag**. - If your administrator recently changed the required points, tap **MORE \> Sync** before opening the location. The **Scan Points** tab lists only sublocations that an administrator marked **Require Scan**. Areas that do not require a scan are not included in the progress total. --- ### Scan a Barcode 1. Tap **MY JOBS** and make sure today's date is selected. 2. Open the shift or location where you are working. 3. Tap **Scan Points** in the top row of location tabs. 4. Review the required areas and the progress count, such as **0/5 done**. 5. Tap **Barcode**. 6. On the **Scan Code** screen, hold the posted barcode inside the frame. The app scans it automatically when the code is clear. 7. Wait for **Successfully scanned**. The area's red empty circle changes to a green check and the progress count increases. 8. Repeat for each required area. The scan history may show the time and user below a completed point. If the point has an associated checklist, the app may ask whether you want to open it. Choose **Yes** to go to the checklist or **No** to stay on **Scan Points**. ### Scan an NFC Tag 1. Open today's shift or location from **MY JOBS**, then tap **Scan Points**. 2. Tap **Tag**. 3. When the phone is ready, hold it close to the NFC tag until the scan finishes. 4. Wait for **Successfully scanned** and confirm that the area has a green check. If you see **This feature requires a subscription to our Expert Tier**, your company's plan does not include NFC scan points. Use the posted barcode instead, or ask your supervisor which method to use. If you see **NFC is currently unavailable. Please try again**, confirm that the phone supports NFC and that NFC is turned on. The **Tag** button inside **Scan Points** records an area visit. It is separate from using an NFC tag to check in or out of a shift. --- ### If You Opened a Different Date Scan points are recorded for today, even if you opened a past or future shift date. If the app shows **Do you want to scan anyway?**, choose **No**, return to **MY JOBS**, select today's date, and reopen the shift or location. If you choose **Yes**, today's scan may appear temporarily in the other date's history. --- ### Troubleshooting **The tab says No scan points.** Ask your administrator to confirm that the correct sublocations have **Require Scan** turned on. Then update the app if needed, tap **MORE \> Sync**, and reopen the location. **The camera does not open or the code will not scan.** Allow camera access for Clean Smarts in your phone settings. Clean the camera lens, improve the lighting, and hold the complete code steady inside the frame. **You see Unable to find location with this barcode or Unable to get checklist with this barcode.** The code is not recognized as a required scan point for the location you opened. Check that you are at the correct location and scanning the label for the listed area. If it still fails after **Sync**, ask your administrator to verify the code assigned to that sublocation. **You see a location-services message.** Turn on location services and allow location access for Clean Smarts, then scan again. **The connection dropped or the point stayed red.** Reconnect and scan the point again. Count it as complete only after you see **Successfully scanned** and the green check. --- ### Related Articles - [How do I set up scan points?](https://support.cleansmarts.com/how-do-i-set-up-scan-points?hsLang=en-us) - [How do I create barcodes for scan points?](https://support.cleansmarts.com/how-do-i-create-barcodes-for-scan-points?hsLang=en-us) --- - [Getting started](https://support.cleansmarts.com/getting-started?hsLang=en-us) - [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/mobile-app?hsLang=en-us#getting-started) - [Timekeeping](https://support.cleansmarts.com/mobile-app?hsLang=en-us#timekeeping) - [Geofences](https://support.cleansmarts.com/mobile-app?hsLang=en-us#geofences) - [Shifts, Jobs & Work Orders](https://support.cleansmarts.com/mobile-app?hsLang=en-us#shifts-jobs-work-orders) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/mobile-app?hsLang=en-us#checklists-tasks-and-scan-points) - [Issues and Service Requests](https://support.cleansmarts.com/mobile-app?hsLang=en-us#issues-and-service-requests) - [Inspections](https://support.cleansmarts.com/mobile-app?hsLang=en-us#inspections) - [Supplies](https://support.cleansmarts.com/mobile-app?hsLang=en-us#supplies) - [Messaging and Notifications](https://support.cleansmarts.com/mobile-app?hsLang=en-us#messaging-and-notifications) - [Manager Features](https://support.cleansmarts.com/mobile-app?hsLang=en-us#manager-features) - [Offline, Sync & Troubleshooting](https://support.cleansmarts.com/mobile-app?hsLang=en-us#offline-sync-troubleshooting) - [Profile and Help](https://support.cleansmarts.com/mobile-app?hsLang=en-us#profile-and-help) - [Training](https://support.cleansmarts.com/mobile-app?hsLang=en-us#training) - [Web Portal](https://support.cleansmarts.com/web-portal?hsLang=en-us#main-content) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/web-portal?hsLang=en-us#checklists-tasks-and-scan-points) - [Users](https://support.cleansmarts.com/web-portal?hsLang=en-us#users) - [Custom Fields](https://support.cleansmarts.com/web-portal?hsLang=en-us#custom-fields) - [Geofences](https://support.cleansmarts.com/web-portal?hsLang=en-us#geofences) - [Inspections](https://support.cleansmarts.com/web-portal?hsLang=en-us#inspections) - [Issues and Service Requests](https://support.cleansmarts.com/web-portal?hsLang=en-us#issues-and-service-requests) - [Locations and Sub-locations](https://support.cleansmarts.com/web-portal?hsLang=en-us#locations-and-sub-locations) - [Messaging](https://support.cleansmarts.com/web-portal?hsLang=en-us#messaging) - [Pay Rates and Job Costing](https://support.cleansmarts.com/web-portal?hsLang=en-us#pay-rates-and-job-costing) - [Shifts and Scheduling](https://support.cleansmarts.com/web-portal?hsLang=en-us#shifts-and-scheduling) - [Supplies](https://support.cleansmarts.com/web-portal?hsLang=en-us#supplies) - [Time and Attendance](https://support.cleansmarts.com/web-portal?hsLang=en-us#time-and-attendance) - [Translation](https://support.cleansmarts.com/web-portal?hsLang=en-us#translation) - [Work Orders](https://support.cleansmarts.com/web-portal?hsLang=en-us#work-orders) - [Assets and Equipment](https://support.cleansmarts.com/web-portal?hsLang=en-us#assets-and-equipment) - [Billing and Subscriptions](https://support.cleansmarts.com/web-portal?hsLang=en-us#billing-and-subscriptions) - [Integrations](https://support.cleansmarts.com/web-portal?hsLang=en-us#integrations) - [Payroll](https://support.cleansmarts.com/web-portal?hsLang=en-us#payroll) - [Customer Portal](https://support.cleansmarts.com/customer-portal?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/customer-portal?hsLang=en-us#getting-started) - [Completed Work](https://support.cleansmarts.com/customer-portal?hsLang=en-us#completed-work) - [Quality](https://support.cleansmarts.com/customer-portal?hsLang=en-us#quality) - [Service Requests](https://support.cleansmarts.com/customer-portal?hsLang=en-us#service-requests) - [Messages](https://support.cleansmarts.com/customer-portal?hsLang=en-us#messages) - [Supplies](https://support.cleansmarts.com/customer-portal?hsLang=en-us#supplies) - [Notifications](https://support.cleansmarts.com/customer-portal?hsLang=en-us#notifications) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Copyright © 2026, Clean Smarts