--- title: How do I update my profile in the mobile app? description: Learn how to update your phone number, email, language, PIN, and profile photo in the Clean Smarts mobile app, including field rules. --- [Skip to content](https://support.cleansmarts.com/how-do-i-update-my-profile-in-the-mobile-app#main-content) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Open main navigation Close main navigation - [Contact us](mailto:support@cleansmarts.com) [Contact us](mailto:support@cleansmarts.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Clean Smarts Knowledge Base](https://support.cleansmarts.com/?hsLang=en-us) 2. [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us) 3. [Profile and Help](https://support.cleansmarts.com/mobile-app?hsLang=en-us#profile-and-help) # How do I update my profile in the mobile app? ## Update your phone number, email, language, optional PIN, or profile photo from My Profile in the Clean Smarts mobile app. Use **My Profile** to update your own contact information, app language, PIN, or profile photo. **Applies to:** All signed-in mobile users. You do not need a manager role or a specific module to update your own profile. --- ### Before You Start - Make sure **Connection Status** shows **Online**. Profile changes and photo uploads must reach Clean Smarts. - **Phone number:** and **Email:** are required. - **Pin** is optional. If you enter one, it must contain 4 to 8 digits. --- ### Update Your Contact Information, Language, or PIN 1. Tap **MORE** in the bottom navigation. 2. Tap **My Profile**. You can also open your profile by tapping your avatar on **HOME**. 3. Change any of these fields: - **Phone number:** Select the correct calling country, then enter a phone number with 7 to 15 digits. Spaces, parentheses, plus signs, and hyphens are allowed. - **Email:** Enter a complete email address. - **Language:** Select the language the mobile app should use. - **Pin:** Leave this blank if you do not need a PIN, or enter 4 to 8 digits. 4. Tap **Save changes**. This button becomes available after you change a field. 5. Wait for **Successfully submitted change**. The app then returns to the previous screen. Your selected language is saved to your profile and applied to the mobile app. The app also refreshes its saved offline data when the language changes. --- ### Add or Change Your Profile Photo 1. Open **MORE \> My Profile**. 2. Tap the camera icon in the profile-photo area. If you already have a photo, use the small camera icon beside it. 3. Tap **Ok** in the **Profile picture** message. 4. Choose **Take photo** or **Add photo from gallery**. Allow camera or photo access if your phone asks. 5. Review the circular preview, then tap **Save changes**. 6. Wait for the upload to finish. The app returns to the previous screen after a successful upload. The mobile app lets you add or replace your own profile photo. It does not show an option to remove a photo or upload a photo for another user. --- ### What Is Read-Only? - **Cleansmarts No.** is your Clean Smarts user number and cannot be edited here. - **Connection Status** reports whether the app is **Online** or **Offline**. - Your first and last name do not appear as editable fields on **My Profile**. Ask a manager or administrator to update information that is not editable in the mobile profile. Payroll or onboarding links may also appear lower on this screen when payroll is available for your account; those links do not change which profile fields you can edit. --- ### Troubleshooting - **Save changes is unavailable:** Change at least one field. The button is also unavailable while a save or photo upload is in progress. - **A field shows an error:** Enter a valid email, a required phone number with 7 to 15 digits, or a PIN with 4 to 8 digits. A PIN may also be left blank. - **The app says Something went wrong:** Check **Connection Status**, reconnect to the internet, and try again. - **You do not see editable profile fields:** Update Clean Smarts from your phone's app store, reopen the app, and check **My Profile** again. - **You try to leave before saving:** Choose **No** when asked **Exit without saving changes?** to return to the profile. Choose **Yes** only if you want to discard the changes. - **You need to remove a photo or change a read-only field:** Ask your manager or administrator to update the user record. --- - [Getting started](https://support.cleansmarts.com/getting-started?hsLang=en-us) - [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/mobile-app?hsLang=en-us#getting-started) - [Timekeeping](https://support.cleansmarts.com/mobile-app?hsLang=en-us#timekeeping) - [Geofences](https://support.cleansmarts.com/mobile-app?hsLang=en-us#geofences) - [Shifts, Jobs & Work Orders](https://support.cleansmarts.com/mobile-app?hsLang=en-us#shifts-jobs-work-orders) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/mobile-app?hsLang=en-us#checklists-tasks-and-scan-points) - [Issues and Service Requests](https://support.cleansmarts.com/mobile-app?hsLang=en-us#issues-and-service-requests) - [Inspections](https://support.cleansmarts.com/mobile-app?hsLang=en-us#inspections) - [Supplies](https://support.cleansmarts.com/mobile-app?hsLang=en-us#supplies) - [Messaging and Notifications](https://support.cleansmarts.com/mobile-app?hsLang=en-us#messaging-and-notifications) - [Manager Features](https://support.cleansmarts.com/mobile-app?hsLang=en-us#manager-features) - [Offline, Sync & Troubleshooting](https://support.cleansmarts.com/mobile-app?hsLang=en-us#offline-sync-troubleshooting) - [Profile and Help](https://support.cleansmarts.com/mobile-app?hsLang=en-us#profile-and-help) - [Training](https://support.cleansmarts.com/mobile-app?hsLang=en-us#training) - [Web Portal](https://support.cleansmarts.com/web-portal?hsLang=en-us#main-content) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/web-portal?hsLang=en-us#checklists-tasks-and-scan-points) - [Users](https://support.cleansmarts.com/web-portal?hsLang=en-us#users) - [Custom Fields](https://support.cleansmarts.com/web-portal?hsLang=en-us#custom-fields) - [Geofences](https://support.cleansmarts.com/web-portal?hsLang=en-us#geofences) - [Inspections](https://support.cleansmarts.com/web-portal?hsLang=en-us#inspections) - [Issues and Service Requests](https://support.cleansmarts.com/web-portal?hsLang=en-us#issues-and-service-requests) - [Locations and Sub-locations](https://support.cleansmarts.com/web-portal?hsLang=en-us#locations-and-sub-locations) - [Messaging](https://support.cleansmarts.com/web-portal?hsLang=en-us#messaging) - [Pay Rates and Job Costing](https://support.cleansmarts.com/web-portal?hsLang=en-us#pay-rates-and-job-costing) - [Shifts and Scheduling](https://support.cleansmarts.com/web-portal?hsLang=en-us#shifts-and-scheduling) - [Supplies](https://support.cleansmarts.com/web-portal?hsLang=en-us#supplies) - [Time and Attendance](https://support.cleansmarts.com/web-portal?hsLang=en-us#time-and-attendance) - [Translation](https://support.cleansmarts.com/web-portal?hsLang=en-us#translation) - [Work Orders](https://support.cleansmarts.com/web-portal?hsLang=en-us#work-orders) - [Assets and Equipment](https://support.cleansmarts.com/web-portal?hsLang=en-us#assets-and-equipment) - [Billing and Subscriptions](https://support.cleansmarts.com/web-portal?hsLang=en-us#billing-and-subscriptions) - [Integrations](https://support.cleansmarts.com/web-portal?hsLang=en-us#integrations) - [Payroll](https://support.cleansmarts.com/web-portal?hsLang=en-us#payroll) - [Quality](https://support.cleansmarts.com/web-portal?hsLang=en-us#quality) - [Customer Portal](https://support.cleansmarts.com/customer-portal?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/customer-portal?hsLang=en-us#getting-started) - [Completed Work](https://support.cleansmarts.com/customer-portal?hsLang=en-us#completed-work) - [Quality](https://support.cleansmarts.com/customer-portal?hsLang=en-us#quality) - [Service Requests](https://support.cleansmarts.com/customer-portal?hsLang=en-us#service-requests) - [Messages](https://support.cleansmarts.com/customer-portal?hsLang=en-us#messages) - [Supplies](https://support.cleansmarts.com/customer-portal?hsLang=en-us#supplies) - [Notifications](https://support.cleansmarts.com/customer-portal?hsLang=en-us#notifications) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Copyright © 2026, Clean Smarts