--- title: How do I sign in on the web or the mobile app? description: Learn Clean Smarts login on the web or current mobile app, reset a forgotten password, and choose a company if your username is on more than one account. --- [Skip to content](https://support.cleansmarts.com/how-do-i-sign-in-on-the-web-or-the-mobile-app#main-content) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Open main navigation Close main navigation - [Contact us](mailto:support@cleansmarts.com) [Contact us](mailto:support@cleansmarts.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Clean Smarts Knowledge Base](https://support.cleansmarts.com/?hsLang=en-us) 2. [Customer Portal](https://support.cleansmarts.com/customer-portal?hsLang=en-us) 3. [Getting Started](https://support.cleansmarts.com/customer-portal?hsLang=en-us#getting-started) # How do I sign in on the web or the mobile app? ## Sign in at app.cleansmarts.com or in the current Clean Smarts mobile app with the username and password your cleaning company sent you. Use this article the first time you open Clean Smarts, when you return after logging out, or when you need to reset a forgotten password. **Applies to:** Building-client customer users signing in at [app.cleansmarts.com](https://app.cleansmarts.com) or in the current blue and white **Clean Smarts** mobile app. After you sign in, you will see customer tools for your buildings — not clock-in, payroll, or a **Punch-In PIN**. ### Before You Start - Ask your cleaning company for your **Username** and **Password**. They create your customer user and send login details. You cannot sign up yourself. - A username may be an email address, another login name, or a phone number, depending on how your cleaning company created your user. Enter the exact login they sent you. - Use a password, not a **Punch-In PIN**. Punch-In PIN is for employees who clock in. Customer users do not use it. - On the web, go to [app.cleansmarts.com](https://app.cleansmarts.com). Older \`admin.cleansmarts.com\` addresses open the same login. - On a phone, install the current blue and white **Clean Smarts** app. See [How do I download the Clean Smarts mobile app?](https://support.cleansmarts.com/how-do-i-download-the-clean-smarts-mobile-app?hsLang=en-us). - Connect to Wi-Fi or cellular data. You must be online to sign in. ### Sign In on the Web 1. Open [app.cleansmarts.com](https://app.cleansmarts.com). 2. Enter the login your cleaning company sent you in **Email / Username**. 3. Enter your password in **Password**. 4. Click **Login**. After a successful sign-in, Clean Smarts opens **Home**. You will not see clock-in or payroll. If the page heading changes to **Select company**, your username exists on more than one Clean Smarts account. Click the company that cleans your building. Use **Back to Login** if you need to start over. ### Sign In on the Mobile App 1. Open the current **Clean Smarts** app. 2. Enter the login your cleaning company sent you in **Username**. The field accepts a login name or phone number. Use an email address only when that is your assigned username. 3. Enter your password in **Password**. 4. Turn on **Remember my login** if you want the app to fill in your username next time. 5. Tap **Log in**. Keep the app open and online while it loads your account. **HOME**, **MY JOBS**, and **MORE** appear when the account opens. **MESSAGES** appears only when your cleaning company has given you messaging access. Customer **HOME** does not include check-in. If the app shows **Select a company:**, choose the company that cleans your building, then tap **Log in** again. After a successful password login, the app may ask **Enable biometrics authentication?** if your phone has face or fingerprint login set up. Tap **Enable** to use it next time, or **Cancel** to keep using your password. Tap **Show login fields** whenever you need to type your username and password instead. ### Reset a Forgotten Password Password reset uses the **email saved on your Clean Smarts profile**, even if you normally sign in with a different username or a phone number. **On the web** 1. On the login page, click **Forgot your password?** 2. On **Reset Password**, enter the email address saved on your profile in **Email / Username**. 3. Click **Send Reset Link**. 4. When the page shows **An email has been sent to the email address provided.**, check that inbox. **On the mobile app** 1. On the login screen, tap **Forgot Password?** 2. Enter the email address saved on your profile in **Your email**. 3. Tap **Send reset link**. 4. When **Email sent!** appears, check that inbox. Use **Resend email** if you need another copy. **After the email arrives** 1. Open the newest reset email and follow the link. 2. On **Set your password**, enter a new password of at least 8 characters in **Password** and **Confirm Password**. 3. Check the box to agree to the **Service Agreement**. 4. Click **Set Password**. 5. Return to the web login or the app and sign in with your username and new password. If the email does not arrive: - Check your spam or junk folder. - Confirm that you entered the exact email saved on your Clean Smarts user — not a personal address unless that is the profile email. - Use the newest reset email. If a link says **Invalid link. Please request a new password link.** or that it has already been used, request another one. - Ask your cleaning company to confirm that your user is active and that the profile email is correct. They can set a new password for you if email reset still does not work. ### Troubleshooting - **Login Failed - Try Again** (web) or **Please, make sure your credentials are valid and try again** (mobile). Re-enter the exact username and password from your cleaning company. Check spelling and capitalization. Do not substitute a personal email unless it is your assigned username. - **I do not have a Punch-In PIN, or a PIN does not sign me in.** Customer users sign in with a username and password only. Ask your cleaning company for those credentials. - **The page or app asks me to select a company.** Choose the cleaning company connected to your building, then continue. If you pick the wrong company, you may sign in but not see the right locations. - **I signed in but I do not see my building.** Login succeeded, but your cleaning company still needs to give your user access to that location. Ask them to update your access, then sign in again. - **The reset email never arrives.** Check spam or junk, confirm the profile email with your cleaning company, and request another link. - **Face or fingerprint login stopped working.** Tap **Show login fields** and sign in once with your current password. - **I cannot remember my username.** Ask your cleaning company. They can resend your login or confirm the exact username on your user. ### Related Articles - [How do I download the Clean Smarts mobile app?](https://support.cleansmarts.com/how-do-i-download-the-clean-smarts-mobile-app?hsLang=en-us) ### Links to verify These sibling drafts are not published yet. After they go live, move them to Related Articles with their \`support.cleansmarts.com\` slugs: - What can I do in Clean Smarts as a customer? - How do I find my way around Clean Smarts? - Why can't I log in, or why don't I see my building? - [Getting started](https://support.cleansmarts.com/getting-started?hsLang=en-us) - [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/mobile-app?hsLang=en-us#getting-started) - [Timekeeping](https://support.cleansmarts.com/mobile-app?hsLang=en-us#timekeeping) - [Geofences](https://support.cleansmarts.com/mobile-app?hsLang=en-us#geofences) - [Shifts, Jobs & Work Orders](https://support.cleansmarts.com/mobile-app?hsLang=en-us#shifts-jobs-work-orders) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/mobile-app?hsLang=en-us#checklists-tasks-and-scan-points) - [Issues and Service Requests](https://support.cleansmarts.com/mobile-app?hsLang=en-us#issues-and-service-requests) - [Inspections](https://support.cleansmarts.com/mobile-app?hsLang=en-us#inspections) - [Supplies](https://support.cleansmarts.com/mobile-app?hsLang=en-us#supplies) - [Messaging and Notifications](https://support.cleansmarts.com/mobile-app?hsLang=en-us#messaging-and-notifications) - [Manager Features](https://support.cleansmarts.com/mobile-app?hsLang=en-us#manager-features) - [Offline, Sync & Troubleshooting](https://support.cleansmarts.com/mobile-app?hsLang=en-us#offline-sync-troubleshooting) - [Profile and Help](https://support.cleansmarts.com/mobile-app?hsLang=en-us#profile-and-help) - [Training](https://support.cleansmarts.com/mobile-app?hsLang=en-us#training) - [Web Portal](https://support.cleansmarts.com/web-portal?hsLang=en-us#main-content) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/web-portal?hsLang=en-us#checklists-tasks-and-scan-points) - [Users](https://support.cleansmarts.com/web-portal?hsLang=en-us#users) - [Custom Fields](https://support.cleansmarts.com/web-portal?hsLang=en-us#custom-fields) - [Geofences](https://support.cleansmarts.com/web-portal?hsLang=en-us#geofences) - [Inspections](https://support.cleansmarts.com/web-portal?hsLang=en-us#inspections) - [Issues and Service Requests](https://support.cleansmarts.com/web-portal?hsLang=en-us#issues-and-service-requests) - [Locations and Sub-locations](https://support.cleansmarts.com/web-portal?hsLang=en-us#locations-and-sub-locations) - [Messaging](https://support.cleansmarts.com/web-portal?hsLang=en-us#messaging) - [Pay Rates and Job Costing](https://support.cleansmarts.com/web-portal?hsLang=en-us#pay-rates-and-job-costing) - [Shifts and Scheduling](https://support.cleansmarts.com/web-portal?hsLang=en-us#shifts-and-scheduling) - [Supplies](https://support.cleansmarts.com/web-portal?hsLang=en-us#supplies) - [Time and Attendance](https://support.cleansmarts.com/web-portal?hsLang=en-us#time-and-attendance) - [Translation](https://support.cleansmarts.com/web-portal?hsLang=en-us#translation) - [Work Orders](https://support.cleansmarts.com/web-portal?hsLang=en-us#work-orders) - [Assets and Equipment](https://support.cleansmarts.com/web-portal?hsLang=en-us#assets-and-equipment) - [Billing and Subscriptions](https://support.cleansmarts.com/web-portal?hsLang=en-us#billing-and-subscriptions) - [Integrations](https://support.cleansmarts.com/web-portal?hsLang=en-us#integrations) - [Payroll](https://support.cleansmarts.com/web-portal?hsLang=en-us#payroll) - [Customer Portal](https://support.cleansmarts.com/customer-portal?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/customer-portal?hsLang=en-us#getting-started) - [Completed Work](https://support.cleansmarts.com/customer-portal?hsLang=en-us#completed-work) - [Quality](https://support.cleansmarts.com/customer-portal?hsLang=en-us#quality) - [Service Requests](https://support.cleansmarts.com/customer-portal?hsLang=en-us#service-requests) - [Messages](https://support.cleansmarts.com/customer-portal?hsLang=en-us#messages) - [Supplies](https://support.cleansmarts.com/customer-portal?hsLang=en-us#supplies) - [Notifications](https://support.cleansmarts.com/customer-portal?hsLang=en-us#notifications) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Copyright © 2026, Clean Smarts