Skip to content
Contact us
  • There are no suggestions because the search field is empty.

How do I sign in on the web or the mobile app?

Sign in at app.cleansmarts.com or in the current Clean Smarts mobile app with the username and password your cleaning company sent you.

Use this article the first time you open Clean Smarts, when you return after logging out, or when you need to reset a forgotten password.

Applies to: Building-client customer users signing in at app.cleansmarts.com or in the current blue and white Clean Smarts mobile app. After you sign in, you will see customer tools for your buildings — not clock-in, payroll, or a Punch-In PIN.

Before You Start

  • Ask your cleaning company for your Username and Password. They create your customer user and send login details. You cannot sign up yourself.
  • A username may be an email address, another login name, or a phone number, depending on how your cleaning company created your user. Enter the exact login they sent you.
  • Use a password, not a Punch-In PIN. Punch-In PIN is for employees who clock in. Customer users do not use it.
  • On the web, go to app.cleansmarts.com. Older `admin.cleansmarts.com` addresses open the same login.
  • On a phone, install the current blue and white Clean Smarts app. See How do I download the Clean Smarts mobile app?.
  • Connect to Wi-Fi or cellular data. You must be online to sign in.

Sign In on the Web

  1. Open app.cleansmarts.com.
  2. Enter the login your cleaning company sent you in Email / Username.
  3. Enter your password in Password.
  4. Click Login.

After a successful sign-in, Clean Smarts opens Home. You will not see clock-in or payroll.

If the page heading changes to Select company, your username exists on more than one Clean Smarts account. Click the company that cleans your building. Use Back to Login if you need to start over.

Sign In on the Mobile App

  1. Open the current Clean Smarts app.
  2. Enter the login your cleaning company sent you in Username. The field accepts a login name or phone number. Use an email address only when that is your assigned username.
  3. Enter your password in Password.
  4. Turn on Remember my login if you want the app to fill in your username next time.
  5. Tap Log in.

Keep the app open and online while it loads your account. HOME, MY JOBS, and MORE appear when the account opens. MESSAGES appears only when your cleaning company has given you messaging access. Customer HOME does not include check-in.

If the app shows Select a company:, choose the company that cleans your building, then tap Log in again.

After a successful password login, the app may ask Enable biometrics authentication? if your phone has face or fingerprint login set up. Tap Enable to use it next time, or Cancel to keep using your password. Tap Show login fields whenever you need to type your username and password instead.

Reset a Forgotten Password

Password reset uses the email saved on your Clean Smarts profile, even if you normally sign in with a different username or a phone number.

On the web

  1. On the login page, click Forgot your password?
  2. On Reset Password, enter the email address saved on your profile in Email / Username.
  3. Click Send Reset Link.
  4. When the page shows An email has been sent to the email address provided., check that inbox.

On the mobile app

  1. On the login screen, tap Forgot Password?
  2. Enter the email address saved on your profile in Your email.
  3. Tap Send reset link.
  4. When Email sent! appears, check that inbox. Use Resend email if you need another copy.

After the email arrives

  1. Open the newest reset email and follow the link.
  2. On Set your password, enter a new password of at least 8 characters in Password and Confirm Password.
  3. Check the box to agree to the Service Agreement.
  4. Click Set Password.
  5. Return to the web login or the app and sign in with your username and new password.

If the email does not arrive:

  • Check your spam or junk folder.
  • Confirm that you entered the exact email saved on your Clean Smarts user — not a personal address unless that is the profile email.
  • Use the newest reset email. If a link says Invalid link. Please request a new password link. or that it has already been used, request another one.
  • Ask your cleaning company to confirm that your user is active and that the profile email is correct. They can set a new password for you if email reset still does not work.

Troubleshooting

  • Login Failed - Try Again (web) or Please, make sure your credentials are valid and try again (mobile). Re-enter the exact username and password from your cleaning company. Check spelling and capitalization. Do not substitute a personal email unless it is your assigned username.
  • I do not have a Punch-In PIN, or a PIN does not sign me in. Customer users sign in with a username and password only. Ask your cleaning company for those credentials.
  • The page or app asks me to select a company. Choose the cleaning company connected to your building, then continue. If you pick the wrong company, you may sign in but not see the right locations.
  • I signed in but I do not see my building. Login succeeded, but your cleaning company still needs to give your user access to that location. Ask them to update your access, then sign in again.
  • The reset email never arrives. Check spam or junk, confirm the profile email with your cleaning company, and request another link.
  • Face or fingerprint login stopped working. Tap Show login fields and sign in once with your current password.
  • I cannot remember my username. Ask your cleaning company. They can resend your login or confirm the exact username on your user.

Related Articles

Links to verify

These sibling drafts are not published yet. After they go live, move them to Related Articles with their `support.cleansmarts.com` slugs:

  • What can I do in Clean Smarts as a customer?
  • How do I find my way around Clean Smarts?
  • Why can't I log in, or why don't I see my building?