--- title: How do I use Who's working and manage users on mobile? description: Learn how managers use Who's working and Users in the Clean Smarts mobile app to review check-ins and open permitted employee actions. --- [Skip to content](https://support.cleansmarts.com/how-do-i-see-whos-working-in-the-mobile-app#main-content) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Open main navigation Close main navigation - [Contact us](mailto:support@cleansmarts.com) [Contact us](mailto:support@cleansmarts.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Clean Smarts Knowledge Base](https://support.cleansmarts.com/?hsLang=en-us) 2. [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us) 3. [Manager Features](https://support.cleansmarts.com/mobile-app?hsLang=en-us#manager-features) # How do I use Who's working and manage users on mobile? ## Use Who's working or Users to review current and recent check-ins, find employees, and open the manager actions your modules allow. The **Who's working** Home tile and **MORE \> Users** both open the mobile **Users** list. Use it to find active users you can access, review current or recent check-in information, and open permitted employee actions. **Applies to:** Supervisors and managers. What you can see and do depends on your scheduling, timekeeping, and user modules, plus your location access. --- ### Before You Start The two entry points have different module requirements: - **Who's working** appears on **HOME** with **Schedule (Edit)** or **Schedule (View Only)**. - **Users** appears under **MORE** with **Users (View)**, **Users (Edit)**, or **Timetracking (Manage)**. - Opening an employee's profile requires **Users (View)** or **Users (Edit)**. With **Timetracking (Manage)** alone, you can see the list and check-in details, but tapping a user does not open their profile. The list normally includes active users connected to locations you can access. Account administrators and users with **Manage Account** or **Users (See All)** can see active users across the company. --- ### See Who Is Working 1. Open **HOME**. 2. Tap **Who's working**. 3. Stay on **Internal** for employees and contractors, or tap **Customer** for customer users. 4. Use **Search** to find someone by first or last name. 5. Review the location and time shown beside the user: - A yellow bar and **In:** time mean the user has a current check-in. - A green bar with check-in and check-out times shows the user's most recent completed check-in from the previous 24 hours. - No location or times means the list did not return a current or recent check-in for that user. **Who's working is not a filtered list of only clocked-in employees.** It opens the full **Users** list available to you. The colored bar and times appear only with **Timetracking (Manage)**; without that module, a current or recent location may appear without the time details. To open the same list another way, tap **MORE \> Users**. --- ### Open a User and Take Action Tap a user when you have **Users (View)** or **Users (Edit)**. Depending on your other modules, the profile can include: - **Profile** — phone number, email, language, and Clean Smarts ID. Tapping a phone number offers **Call**, **Send sms**, or **Copy Number**; tapping an email offers email and copy actions. - **Custom fields** — only fields configured as visible to your role. **Users (Edit)** can change permitted fields and tap **Save changes**. - **User time** — today's total and the current work week's total when you also have **Timetracking (Manage)**. - **Clock user in** or **Clock user out** — shown when you have an applicable scheduling permission, such as **Jobs (Edit)**, **Schedule (Assign Only)**, **Schedule (Edit)**, or **Schedule (View Only)**. - **Archive user** — available with **Users (Edit)**. Archiving removes the user's access and unassigns them from future shifts, so confirm the employee and timing before continuing. The **+** button starts the create-user flow. Creating users should be limited to managers with **Users (Edit)**. Employee profiles can contain private contact details and custom fields. Use that information only for authorized company work and do not share it outside your organization. --- ### Compare Who's Working with Today's Schedule These views answer different questions: - **Who's working** uses check-in records to show actual activity. - **Today's schedule** shows planned assignments and their schedule status. A person can therefore appear **In progress** on **Today's schedule** while their row in **Who's working** shows a completed check-in. This can also happen when status data is stale or a punch came from another clock-in method. If the difference could affect pay, verify the timestamps in web **Time Detail** before editing or approving time. --- ### Troubleshooting - **Who's working disagrees with Today's schedule.** Tap **MORE \> Sync**, then compare the actual check-in and check-out times rather than only the status. If syncing does not clear the mismatch, use web **Time Detail** as the final check. - **I can see Users, but tapping a person does nothing.** Ask an administrator to add **Users (View)** or **Users (Edit)**. **Timetracking (Manage)** can expose the list without profile access. - **A user is missing.** Check that the user is active and connected to a location you can access. An administrator can add **Users (See All)** when company-wide visibility is appropriate. - **Who's working or Users is missing.** Ask an administrator to check the entry-point modules listed under **Before You Start**. After a change, tap **MORE \> Sync** or log out and back in. - **The list is slow.** Use **Search** instead of scrolling through a large company list, confirm you are online, and update the app. --- - [Getting started](https://support.cleansmarts.com/getting-started?hsLang=en-us) - [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/mobile-app?hsLang=en-us#getting-started) - [Timekeeping](https://support.cleansmarts.com/mobile-app?hsLang=en-us#timekeeping) - [Geofences](https://support.cleansmarts.com/mobile-app?hsLang=en-us#geofences) - [Shifts, Jobs & Work Orders](https://support.cleansmarts.com/mobile-app?hsLang=en-us#shifts-jobs-work-orders) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/mobile-app?hsLang=en-us#checklists-tasks-and-scan-points) - [Issues and Service Requests](https://support.cleansmarts.com/mobile-app?hsLang=en-us#issues-and-service-requests) - [Inspections](https://support.cleansmarts.com/mobile-app?hsLang=en-us#inspections) - [Supplies](https://support.cleansmarts.com/mobile-app?hsLang=en-us#supplies) - [Messaging and Notifications](https://support.cleansmarts.com/mobile-app?hsLang=en-us#messaging-and-notifications) - [Manager Features](https://support.cleansmarts.com/mobile-app?hsLang=en-us#manager-features) - [Offline, Sync & Troubleshooting](https://support.cleansmarts.com/mobile-app?hsLang=en-us#offline-sync-troubleshooting) - [Profile and Help](https://support.cleansmarts.com/mobile-app?hsLang=en-us#profile-and-help) - [Training](https://support.cleansmarts.com/mobile-app?hsLang=en-us#training) - [Web Portal](https://support.cleansmarts.com/web-portal?hsLang=en-us#main-content) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/web-portal?hsLang=en-us#checklists-tasks-and-scan-points) - [Users](https://support.cleansmarts.com/web-portal?hsLang=en-us#users) - [Custom Fields](https://support.cleansmarts.com/web-portal?hsLang=en-us#custom-fields) - [Geofences](https://support.cleansmarts.com/web-portal?hsLang=en-us#geofences) - [Inspections](https://support.cleansmarts.com/web-portal?hsLang=en-us#inspections) - [Issues and Service Requests](https://support.cleansmarts.com/web-portal?hsLang=en-us#issues-and-service-requests) - [Locations and Sub-locations](https://support.cleansmarts.com/web-portal?hsLang=en-us#locations-and-sub-locations) - [Messaging](https://support.cleansmarts.com/web-portal?hsLang=en-us#messaging) - [Pay Rates and Job Costing](https://support.cleansmarts.com/web-portal?hsLang=en-us#pay-rates-and-job-costing) - [Shifts and Scheduling](https://support.cleansmarts.com/web-portal?hsLang=en-us#shifts-and-scheduling) - [Supplies](https://support.cleansmarts.com/web-portal?hsLang=en-us#supplies) - [Time and Attendance](https://support.cleansmarts.com/web-portal?hsLang=en-us#time-and-attendance) - [Translation](https://support.cleansmarts.com/web-portal?hsLang=en-us#translation) - [Work Orders](https://support.cleansmarts.com/web-portal?hsLang=en-us#work-orders) - [Assets and Equipment](https://support.cleansmarts.com/web-portal?hsLang=en-us#assets-and-equipment) - [Billing and Subscriptions](https://support.cleansmarts.com/web-portal?hsLang=en-us#billing-and-subscriptions) - [Integrations](https://support.cleansmarts.com/web-portal?hsLang=en-us#integrations) - [Payroll](https://support.cleansmarts.com/web-portal?hsLang=en-us#payroll) - [Customer Portal](https://support.cleansmarts.com/customer-portal?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/customer-portal?hsLang=en-us#getting-started) - [Completed Work](https://support.cleansmarts.com/customer-portal?hsLang=en-us#completed-work) - [Quality](https://support.cleansmarts.com/customer-portal?hsLang=en-us#quality) - [Service Requests](https://support.cleansmarts.com/customer-portal?hsLang=en-us#service-requests) - [Messages](https://support.cleansmarts.com/customer-portal?hsLang=en-us#messages) - [Supplies](https://support.cleansmarts.com/customer-portal?hsLang=en-us#supplies) - [Notifications](https://support.cleansmarts.com/customer-portal?hsLang=en-us#notifications) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Copyright © 2026, Clean Smarts