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How do I log in to the Clean Smarts mobile app?

Sign in to the Clean Smarts mobile app with your username and password, recover a forgotten password, and finish loading your account.

Use this article to sign in for the first time, return after logging out, or fix a username, password, or account-access problem.

Applies to: Cleaners, supervisors, managers, and customers using the current Clean Smarts mobile app. The features you see after login depend on the locations and modules assigned to your user.

Before You Start

  • Install the current blue and white Clean Smarts app from the App Store, Google Play, or cleansmarts.com/mobile-apps.
  • Connect your phone to Wi-Fi or cellular data. You must be online to log in and load account data.
  • Ask your manager or Clean Smarts administrator for your Username and Password. A username may be an email address, another login name, or a phone number, depending on how your company created your user.
  • Your user must be active and have at least one location and one module assigned by an administrator.

Log In with Your Username and Password

  1. Open Clean Smarts.
  2. Enter the login your company gave you in Username. The field accepts a login name or phone number; use an email address only when that is your assigned username.
  3. Enter your password in Password.
  4. Turn on Remember my login if you want the app to fill in your username on the password screen next time.
  5. Tap Log in.

After login, keep the app open and online while it loads your locations, schedule, settings, and other account data. HOME, MY JOBS, and MORE appear when the account opens; MESSAGES appears only when a messaging module is assigned.

If the app shows Select a company:, choose the company you want to open and tap Log in again. Ask your administrator which company to choose if you are unsure.

Reset a Forgotten Password

  1. On the login screen, tap Forgot Password?
  2. Enter the email address saved on your Clean Smarts user under Your email. This must be an email address, even if you normally log in with another username or a phone number.
  3. Tap Send reset link.
  4. When Email sent! appears, check your inbox and follow the instructions in the newest reset email.
  5. Return to the app and log in with your new password.

If the email does not arrive:

  • Check your spam or junk folder.
  • Confirm that you entered the exact email saved on your Clean Smarts user.
  • Tap Resend email on the Email sent! screen.
  • Use the newest reset email. If a link says it is expired or has already been used, request another one.
  • Ask your manager or administrator to confirm that your user is active and that the profile email is correct. They can help reset your password if email recovery still does not work.

Biometric Login (Face or Fingerprint)

After a successful password login, the app may ask Enable biometrics authentication? when your phone has face or fingerprint authentication set up.

  1. Tap Enable to allow biometric login, or Cancel to keep using your password.
  2. On a later login screen, tap Log in and complete the face or fingerprint prompt from your phone.
  3. Tap Show login fields whenever you need to enter your username and password instead.

If your password was changed after you enabled biometrics, use Show login fields and log in once with the new password so the app can save the updated credentials.

Troubleshooting

  • “Please, make sure your credentials are valid and try again.” Re-enter the exact username and password from your administrator. Check spelling and capitalization. Do not substitute a personal email address unless it is your assigned username.
  • Log in is disabled. Enter a password with at least six characters. The button becoming available does not confirm that the username or password is correct.
  • The app asks me to select a company. Choose the company connected to the work you need to access, then tap Log in again.
  • I logged in but the app says I have no locations or privileges. Login succeeded, but your administrator has not assigned a work location or module to your user. Tap Logout, ask them to update your access, then log in again.
  • The reset email never arrives. Check spam or junk, confirm the profile email with your administrator, and use Resend email. Recent reset attempts can produce more than one email, so use the newest one.
  • Biometric login stopped working. Tap Show login fields and use your current password. Also confirm that face or fingerprint authentication is still set up in your phone's settings.
  • The app keeps loading after login. Confirm your internet connection and allow the first account load to finish. If the app opens but data looks missing, go to MORE > Sync and tap Sync.
  • My user was archived or deactivated. An archived user cannot log in. Ask your company administrator to restore the user and recheck its location and module assignments.

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