How do I send app feedback or get help from the mobile app?

Use Help when you want instructions from the Clean Smarts Knowledge Base. Use Feedback when you want to report a mobile app problem or suggest an improvement.

Applies to: Signed-in Clean Smarts mobile users. Help and Feedback appear for every user role and do not require a company module or special permission.

Find Help or Feedback

1. Open the Clean Smarts mobile app.
2. Tap MORE in the bottom navigation bar.
3. Scroll down past any company features shown for your role.
4. Choose: - Help to open the Clean Smarts Knowledge Base inside the app. - Feedback to describe a mobile app problem or suggestion.

Depending on your modules, you may see more options near the top of MORE, but Help and Feedback remain available farther down the page.

Send App Feedback

The Feedback form uses your phone's email app. Tapping Send feedback prepares an email addressed to feedback@cleansmarts.com; it does not finish sending the email for you.

1. Open MORE > Feedback.
2. Enter the problem or suggestion in Your message.
3. Include the details that will help support understand the problem: - What you were trying to do - What you tapped and what happened - The exact error message, if one appeared - The affected location or shift, when relevant - Whether the problem happens every time - Your phone type and operating system version
4. Tap Send feedback.
5. Review the prepared email in your phone's email app, then tap the email app's send button.

The prepared email automatically includes your signed-in account details. If you are currently checked in, it also includes your active session's location, check-in time, and duration so the team can investigate the correct session.

Privacy: Do not include your password, banking details, government identification numbers, or unrelated personal information.

The in-app Feedback form accepts text only. It does not have a photo or file attachment button. If you have a useful screenshot, mention it in your message so support can tell you how to share it.

Find Your App Version

Support may ask which version of the app you are using.

1. Open MORE.
2. Scroll to the bottom of the page.
3. Find the number shown after Version.
4. Include that number in your feedback or support reply.

The Privacy Policy and Terms of Services links are also at the bottom of MORE.

Troubleshooting

• You cannot find Help or Feedback. Make sure you are signed in, open MORE, and scroll down. These options appear below role-specific company features. If they are still missing, update the Clean Smarts app.
• Help does not open. Check your internet connection, then try again. You can also open support.cleansmarts.com in your phone's regular browser.
• Send feedback closes the form without opening email. Set up an email account in a supported email app on the phone, then return to MORE > Feedback and try again.
• You tapped Send feedback but support did not receive it. Check your email app's Sent and Outbox folders. The message is not sent until you finish sending it from the email app.
• The problem may be caused by stale app data. Try MORE > Sync and install any available app update. If the problem continues, send feedback with the steps you tried and your app version.