--- title: How do I send app feedback or get help from the mobile app? description: Learn how to open Clean Smarts Help, send mobile app feedback by email, find your app version, and troubleshoot browser or email issues. --- [Skip to content](https://support.cleansmarts.com/how-do-i-get-help-from-the-mobile-app#main-content) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Open main navigation Close main navigation - [Contact us](mailto:support@cleansmarts.com) [Contact us](mailto:support@cleansmarts.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Clean Smarts Knowledge Base](https://support.cleansmarts.com/?hsLang=en-us) 2. [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us) 3. [Profile and Help](https://support.cleansmarts.com/mobile-app?hsLang=en-us#profile-and-help) # How do I send app feedback or get help from the mobile app? ## Open the Clean Smarts Help Center, report a mobile app problem by email, and find the version information support may need. Use **Help** when you want instructions from the Clean Smarts Knowledge Base. Use **Feedback** when you want to report a mobile app problem or suggest an improvement. **Applies to:** Signed-in Clean Smarts mobile users. **Help** and **Feedback** appear for every user role and do not require a company module or special permission. --- ### Find Help or Feedback 1. Open the Clean Smarts mobile app. 2. Tap **MORE** in the bottom navigation bar. 3. Scroll down past any company features shown for your role. 4. Choose: - **Help** to open the [Clean Smarts Knowledge Base](https://support.cleansmarts.com/?hsLang=en-us) inside the app. - **Feedback** to describe a mobile app problem or suggestion. Depending on your modules, you may see more options near the top of **MORE**, but **Help** and **Feedback** remain available farther down the page. --- ### Send App Feedback The Feedback form uses your phone's email app. Tapping **Send feedback** prepares an email addressed to `feedback@cleansmarts.com`; it does not finish sending the email for you. 1. Open **MORE \> Feedback**. 2. Enter the problem or suggestion in **Your message**. 3. Include the details that will help support understand the problem: - What you were trying to do - What you tapped and what happened - The exact error message, if one appeared - The affected location or shift, when relevant - Whether the problem happens every time - Your phone type and operating system version 4. Tap **Send feedback**. 5. Review the prepared email in your phone's email app, then tap the email app's send button. The prepared email automatically includes your signed-in account details. If you are currently checked in, it also includes your active session's location, check-in time, and duration so the team can investigate the correct session. > **Privacy:** Do not include your password, banking details, government identification numbers, or unrelated personal information. The in-app Feedback form accepts text only. It does not have a photo or file attachment button. If you have a useful screenshot, mention it in your message so support can tell you how to share it. --- ### Find Your App Version Support may ask which version of the app you are using. 1. Open **MORE**. 2. Scroll to the bottom of the page. 3. Find the number shown after **Version**. 4. Include that number in your feedback or support reply. The **Privacy Policy** and **Terms of Services** links are also at the bottom of **MORE**. --- ### Troubleshooting - **You cannot find Help or Feedback.** Make sure you are signed in, open **MORE**, and scroll down. These options appear below role-specific company features. If they are still missing, update the Clean Smarts app. - **Help does not open.** Check your internet connection, then try again. You can also open [support.cleansmarts.com](https://support.cleansmarts.com/?hsLang=en-us) in your phone's regular browser. - **Send feedback closes the form without opening email.** Set up an email account in a supported email app on the phone, then return to **MORE \> Feedback** and try again. - **You tapped Send feedback but support did not receive it.** Check your email app's **Sent** and **Outbox** folders. The message is not sent until you finish sending it from the email app. - **The problem may be caused by stale app data.** Try **MORE \> Sync** and install any available app update. If the problem continues, send feedback with the steps you tried and your app version. --- - [Getting started](https://support.cleansmarts.com/getting-started?hsLang=en-us) - [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/mobile-app?hsLang=en-us#getting-started) - [Timekeeping](https://support.cleansmarts.com/mobile-app?hsLang=en-us#timekeeping) - [Geofences](https://support.cleansmarts.com/mobile-app?hsLang=en-us#geofences) - [Shifts, Jobs & Work Orders](https://support.cleansmarts.com/mobile-app?hsLang=en-us#shifts-jobs-work-orders) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/mobile-app?hsLang=en-us#checklists-tasks-and-scan-points) - [Issues and Service Requests](https://support.cleansmarts.com/mobile-app?hsLang=en-us#issues-and-service-requests) - [Inspections](https://support.cleansmarts.com/mobile-app?hsLang=en-us#inspections) - [Supplies](https://support.cleansmarts.com/mobile-app?hsLang=en-us#supplies) - [Messaging and Notifications](https://support.cleansmarts.com/mobile-app?hsLang=en-us#messaging-and-notifications) - [Manager Features](https://support.cleansmarts.com/mobile-app?hsLang=en-us#manager-features) - [Offline, Sync & Troubleshooting](https://support.cleansmarts.com/mobile-app?hsLang=en-us#offline-sync-troubleshooting) - [Profile and Help](https://support.cleansmarts.com/mobile-app?hsLang=en-us#profile-and-help) - [Training](https://support.cleansmarts.com/mobile-app?hsLang=en-us#training) - [Web Portal](https://support.cleansmarts.com/web-portal?hsLang=en-us#main-content) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/web-portal?hsLang=en-us#checklists-tasks-and-scan-points) - [Users](https://support.cleansmarts.com/web-portal?hsLang=en-us#users) - [Custom Fields](https://support.cleansmarts.com/web-portal?hsLang=en-us#custom-fields) - [Geofences](https://support.cleansmarts.com/web-portal?hsLang=en-us#geofences) - [Inspections](https://support.cleansmarts.com/web-portal?hsLang=en-us#inspections) - [Issues and Service Requests](https://support.cleansmarts.com/web-portal?hsLang=en-us#issues-and-service-requests) - [Locations and Sub-locations](https://support.cleansmarts.com/web-portal?hsLang=en-us#locations-and-sub-locations) - [Messaging](https://support.cleansmarts.com/web-portal?hsLang=en-us#messaging) - [Pay Rates and Job Costing](https://support.cleansmarts.com/web-portal?hsLang=en-us#pay-rates-and-job-costing) - [Shifts and Scheduling](https://support.cleansmarts.com/web-portal?hsLang=en-us#shifts-and-scheduling) - [Supplies](https://support.cleansmarts.com/web-portal?hsLang=en-us#supplies) - [Time and Attendance](https://support.cleansmarts.com/web-portal?hsLang=en-us#time-and-attendance) - [Translation](https://support.cleansmarts.com/web-portal?hsLang=en-us#translation) - [Work Orders](https://support.cleansmarts.com/web-portal?hsLang=en-us#work-orders) - [Assets and Equipment](https://support.cleansmarts.com/web-portal?hsLang=en-us#assets-and-equipment) - [Billing and Subscriptions](https://support.cleansmarts.com/web-portal?hsLang=en-us#billing-and-subscriptions) - [Integrations](https://support.cleansmarts.com/web-portal?hsLang=en-us#integrations) - [Payroll](https://support.cleansmarts.com/web-portal?hsLang=en-us#payroll) - [Customer Portal](https://support.cleansmarts.com/customer-portal?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/customer-portal?hsLang=en-us#getting-started) - [Completed Work](https://support.cleansmarts.com/customer-portal?hsLang=en-us#completed-work) - [Quality](https://support.cleansmarts.com/customer-portal?hsLang=en-us#quality) - [Service Requests](https://support.cleansmarts.com/customer-portal?hsLang=en-us#service-requests) - [Messages](https://support.cleansmarts.com/customer-portal?hsLang=en-us#messages) - [Supplies](https://support.cleansmarts.com/customer-portal?hsLang=en-us#supplies) - [Notifications](https://support.cleansmarts.com/customer-portal?hsLang=en-us#notifications) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Copyright © 2026, Clean Smarts