--- title: How do I find my way around Clean Smarts? description: Learn where to find completed work, service requests, inspections, messages, and supplies as a Clean Smarts customer on the web and the mobile app. --- [Skip to content](https://support.cleansmarts.com/how-do-i-find-my-way-around-clean-smarts#main-content) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Open main navigation Close main navigation - [Contact us](mailto:support@cleansmarts.com) [Contact us](mailto:support@cleansmarts.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Clean Smarts Knowledge Base](https://support.cleansmarts.com/?hsLang=en-us) 2. [Customer Portal](https://support.cleansmarts.com/customer-portal?hsLang=en-us) 3. [Getting Started](https://support.cleansmarts.com/customer-portal?hsLang=en-us#getting-started) # How do I find my way around Clean Smarts? ## Find the menus and tabs Clean Smarts shows customer users on the web portal and the mobile app, and what to do if an item is missing. Use this guide after you sign in as a **customer** (building client). It shows the menus you actually get on the web portal and in the current blue-and-white mobile app—not the staff menus for clocking in, schedules, or payroll. **Applies to:** Building-client customer users whose cleaning company created a login and assigned locations. What you see depends on the modules and buildings they turned on for you. ### Before You Start - Sign in on the web at [app.cleansmarts.com](https://app.cleansmarts.com), or open the Clean Smarts mobile app. - Ask your cleaning company for a login if you do not have one yet, and confirm which buildings you should see. - You will not see clock-in, timesheets, payroll, or other staff-only tools. That is expected for a customer login. - If a menu in this article is missing, your company may not have given you that module or location. Ask them before contacting Clean Smarts support. ### Find Your Way on the Web The left-hand menu is the main map of the web portal. A typical customer role shows these items. #### Left-hand menu - **Home** — Your dashboard. Use **Widgets** in the page header to add cards your role allows, such as open issues, inspection scores, open supply requests, or a **Create a message** shortcut. - **Quality** — Opens a group of quality tools when you have more than one of them: - **Issues** — Report a problem and track it. This is the web name for a service request. - **Ratings** — Public feedback scores for areas in your building. This page is on the web only. - **Inspections** — Completed inspection scores, notes, and photos for your locations. - **Tasks & Scans** — Completed checklist tasks, photos, and scan-point visits. Pick a location and date range. - **Requests** — Supply requests for your locations. If your company also gave you other supply tools, look under **Supplies \> Requests** instead. - **Message Center** — Chat with your cleaning company about a location. If your company turned on only one **Quality** item, that item appears on its own in the left menu instead of under **Quality**. You will not see **Scheduling**, **Work Orders**, **Time Tracking**, **Payroll**, **Accounting**, **Manage Users**, **Manage Locations**, or **Company Settings**. Those are staff tools. #### Search and your profile 1. Press **Ctrl+K** (or **Cmd+K** on a Mac) to search for a page you can open, such as **Message Center** or **Inspections**. 2. Click your name in the bottom-left corner of the sidebar to open **Notifications**, switch **Dark** or **Light** mode, or **Log out**. Your profile menu does not include company setup pages. ### Find Your Way on the Phone The bottom bar can show up to four tabs: **HOME**, **MY JOBS**, **MESSAGES**, and **MORE**. If your login does not include messaging, **MESSAGES** is hidden and **MORE** moves into its place as the third tab. #### HOME Customer users do **not** see a check-in slider or clock on **HOME**. Use the tiles and shortcuts instead: - **Today's schedule** — Opens **MY JOBS** for today. - **Open issues** — Appears when you have an Issue module. Tap it to see open service requests. - **Recent inspections** — Appears when you can view inspections. The number counts inspections from the past three days; tapping it opens the completed list. Tap your profile picture in the top-right corner to open **My Profile**. Tap the **Notifications** bell to read alerts. The **+** button shows only the create actions your login allows. For a typical customer that can include **New Issue** and **New message**. Use **MORE \> Supplies** to request supplies. #### MY JOBS Tap **MY JOBS** to see locations you can access for the selected date. - **List** and **Map** are always available. - **Schedule** appears when your login includes inspection-view or schedule access (the standard Customer role includes inspection view). An empty list often means there is no scheduled work for that date, not that your login failed. #### MESSAGES Tap **MESSAGES** to talk with your cleaning company. - Open the **Customers** tab for location chats. - You will not see staff **Internal** boards. - You can reply in chats you were added to. You cannot start a new custom group; that is a staff permission. #### MORE Tap **MORE**, then use the items your company enabled: - **My Profile** — Email, language, profile picture, and connection status. - **Inspections** — Completed inspection scores. View-only customer access opens the **Completed** list (the last 30 days on the phone). - **Supplies** — Request paper, soap, liners, or other catalog items. - **Service request** — Report a problem and track it. This label appears when your only Issue module is **Issue (Customer)**. Staff users see **Issues** instead. - **Help** — Opens the Clean Smarts Knowledge Base. - **Feedback**, **Sync**, and **Logout** — Available to every signed-in user. You will not see **Users**, **Work Orders**, or **Assets** on a standard customer login. ### If a Menu or Building Is Missing 1. Confirm you signed in on [app.cleansmarts.com](https://app.cleansmarts.com) or the current blue-and-white Clean Smarts app—not an old or third-party app. 2. Check that you opened the correct company if the login asked you to choose one. 3. On the phone, go to **MORE \> Sync**, wait for sync to finish, then look again. 4. Ask your cleaning company to confirm your user is active, which locations you should see, and which customer modules they assigned (for example **Issue (Customer)**, **Checklist (Customer)**, **Inspections (View)**, **Supplies (Request)**, or **Messaging (Customer)**). 5. Sign out and sign back in after they change your access. If you can sign in but a building is missing, that is a location-access setting on your user—not a broken menu. ### Related Articles - [How do I log in to the Clean Smarts mobile app?](https://support.cleansmarts.com/how-do-i-log-in-to-the-clean-smarts-mobile-app?hsLang=en-us) - [How do I use Messages in the mobile app?](https://support.cleansmarts.com/how-do-i-use-messages-in-the-mobile-app?hsLang=en-us) - [How do I view inspections in the mobile app?](https://support.cleansmarts.com/how-do-i-view-inspections-in-the-mobile-app?hsLang=en-us) - [How do I request supplies in the mobile app?](https://support.cleansmarts.com/how-do-i-request-supplies-in-the-mobile-app?hsLang=en-us) ### Links to verify These Customer Portal drafts are not published yet. Add them as related links after HubSpot publish: - How do I sign in on the web or the mobile app? - What can I do in Clean Smarts as a customer? - Why can't I log in, or why don't I see my building? - How do I see completed tasks and photos for my building? - How do I report a problem and track it until it is fixed? - How do I message my cleaning company? - [Getting started](https://support.cleansmarts.com/getting-started?hsLang=en-us) - [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/mobile-app?hsLang=en-us#getting-started) - [Timekeeping](https://support.cleansmarts.com/mobile-app?hsLang=en-us#timekeeping) - [Geofences](https://support.cleansmarts.com/mobile-app?hsLang=en-us#geofences) - [Shifts, Jobs & Work Orders](https://support.cleansmarts.com/mobile-app?hsLang=en-us#shifts-jobs-work-orders) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/mobile-app?hsLang=en-us#checklists-tasks-and-scan-points) - [Issues and Service Requests](https://support.cleansmarts.com/mobile-app?hsLang=en-us#issues-and-service-requests) - [Inspections](https://support.cleansmarts.com/mobile-app?hsLang=en-us#inspections) - [Supplies](https://support.cleansmarts.com/mobile-app?hsLang=en-us#supplies) - [Messaging and Notifications](https://support.cleansmarts.com/mobile-app?hsLang=en-us#messaging-and-notifications) - [Manager Features](https://support.cleansmarts.com/mobile-app?hsLang=en-us#manager-features) - [Offline, Sync & Troubleshooting](https://support.cleansmarts.com/mobile-app?hsLang=en-us#offline-sync-troubleshooting) - [Profile and Help](https://support.cleansmarts.com/mobile-app?hsLang=en-us#profile-and-help) - [Training](https://support.cleansmarts.com/mobile-app?hsLang=en-us#training) - [Web Portal](https://support.cleansmarts.com/web-portal?hsLang=en-us#main-content) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/web-portal?hsLang=en-us#checklists-tasks-and-scan-points) - [Users](https://support.cleansmarts.com/web-portal?hsLang=en-us#users) - [Custom Fields](https://support.cleansmarts.com/web-portal?hsLang=en-us#custom-fields) - [Geofences](https://support.cleansmarts.com/web-portal?hsLang=en-us#geofences) - [Inspections](https://support.cleansmarts.com/web-portal?hsLang=en-us#inspections) - [Issues and Service Requests](https://support.cleansmarts.com/web-portal?hsLang=en-us#issues-and-service-requests) - [Locations and Sub-locations](https://support.cleansmarts.com/web-portal?hsLang=en-us#locations-and-sub-locations) - [Messaging](https://support.cleansmarts.com/web-portal?hsLang=en-us#messaging) - [Pay Rates and Job Costing](https://support.cleansmarts.com/web-portal?hsLang=en-us#pay-rates-and-job-costing) - [Shifts and Scheduling](https://support.cleansmarts.com/web-portal?hsLang=en-us#shifts-and-scheduling) - [Supplies](https://support.cleansmarts.com/web-portal?hsLang=en-us#supplies) - [Time and Attendance](https://support.cleansmarts.com/web-portal?hsLang=en-us#time-and-attendance) - [Translation](https://support.cleansmarts.com/web-portal?hsLang=en-us#translation) - [Work Orders](https://support.cleansmarts.com/web-portal?hsLang=en-us#work-orders) - [Assets and Equipment](https://support.cleansmarts.com/web-portal?hsLang=en-us#assets-and-equipment) - [Billing and Subscriptions](https://support.cleansmarts.com/web-portal?hsLang=en-us#billing-and-subscriptions) - [Integrations](https://support.cleansmarts.com/web-portal?hsLang=en-us#integrations) - [Payroll](https://support.cleansmarts.com/web-portal?hsLang=en-us#payroll) - [Customer Portal](https://support.cleansmarts.com/customer-portal?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/customer-portal?hsLang=en-us#getting-started) - [Completed Work](https://support.cleansmarts.com/customer-portal?hsLang=en-us#completed-work) - [Quality](https://support.cleansmarts.com/customer-portal?hsLang=en-us#quality) - [Service Requests](https://support.cleansmarts.com/customer-portal?hsLang=en-us#service-requests) - [Messages](https://support.cleansmarts.com/customer-portal?hsLang=en-us#messages) - [Supplies](https://support.cleansmarts.com/customer-portal?hsLang=en-us#supplies) - [Notifications](https://support.cleansmarts.com/customer-portal?hsLang=en-us#notifications) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Copyright © 2026, Clean Smarts