--- title: How do I create a location from the mobile app? description: Create a standalone service location in the Clean Smarts mobile app, set check-in rules, and learn which settings must be finished on the web. --- [Skip to content](https://support.cleansmarts.com/how-do-i-create-a-location-in-the-mobile-app#main-content) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Open main navigation Close main navigation - [Contact us](mailto:support@cleansmarts.com) [Contact us](mailto:support@cleansmarts.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Clean Smarts Knowledge Base](https://support.cleansmarts.com/?hsLang=en-us) 2. [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us) 3. [Manager Features](https://support.cleansmarts.com/mobile-app?hsLang=en-us#manager-features) # How do I create a location from the mobile app? ## Create a standalone service location from the Clean Smarts mobile app, then finish its hierarchy, access, and site setup on the web. Use the mobile app when you need to add a service site while you are in the field. The mobile flow creates the basic location; use the web portal afterward for its full setup. **Applies to:** Mobile app users with **Locations (Edit)**. A manager title by itself does not provide this access. --- ### Before You Start - Connect to the internet. Creating a location sends it directly to Clean Smarts and is not an offline action. - Have the site's complete address ready. Select the matching address suggestion when possible, then confirm the populated city, state, and postal code. - The mobile app creates a standalone **service location**. It does not let you choose a parent location or create an organizing location for a company, region, or customer account. - **Cleaner notes** are required by the mobile form. These notes can be visible to cleaners who have access to the location, so do not enter private customer or employee information. --- ### Create the Location 1. Open **Home** in the mobile app. 2. Tap the **+** button in the lower-right corner. 3. Tap **New location**. You can also open **My jobs**, tap **+** in the top-right corner, and choose **Create location**. 4. Enter a clear site name in **Description**. 5. Enter the street address in **Address**. Select the correct suggestion, then check **City**, **State**, and **Postal code**. 6. Enter instructions that assigned cleaners should know in **Cleaner notes**. If there are no instructions, enter a short note such as "No special instructions." 7. Add **Admin notes** only when managers need internal information that cleaners should not see. 8. Leave **Barcode or tag** set to **N/A** unless your company requires a location barcode or NFC tag for check-in and check-out. Selecting **Barcode** or **NFC** changes how employees clock in at this location; finish the barcode or tag setup before assigning employees. 9. Choose an **Enforce out of bounds** setting: - **Use company default setting** follows the company-wide geofence rule. - **Do not enforce the geofence at this location** allows check-in and check-out outside the geofence. - **Users must be on site to clock in and out** blocks those actions outside the geofence. - **Enforce the geofence at this location and clock users out when they leave (requires always-on location sharing)** also enables automatic clock-out when an employee leaves. 10. Set **Require location** to control whether employees must turn on device location services to check in and out. Use **Use company default setting** unless this site needs a different rule. 11. Tap **Create location**. The app displays **Successfully created new location** and returns to the previous screen. --- ### Finish the Setup on the Web Open **Manage Locations** in the web portal before employees begin using the site. From there you can: - Move the location under the correct company, region, or customer parent. - Verify the map pin, geofence radius, and timezone. The mobile form sets the enforcement rule but does not show the map or let you set the radius. - Add user access, site supervisors, shifts, and inspections. - Create sublocations, assign checklists, and configure scan points. - Add custom fields, supplies, files, and other service details. For the complete web workflow, see [How do I add a location?](https://support.cleansmarts.com/how-do-i-add-a-location?hsLang=en-us). --- ### Troubleshooting **I do not see New location or Create location.** Ask an account administrator to check your modules. The mobile entry points require **Locations (Edit)**; **Locations (View)** is not enough. **The Create location button is unavailable.** Complete **Description**, **Address**, and **Cleaner notes**. The button remains disabled until all three fields have received a value. **The app says Error occurred while creating location.** Confirm that you are online, recheck the required fields, and try again. If the error continues, use **Manage Locations** in the web portal so you can verify the address and all setup fields before saving. **The location was created, but employees cannot find it.** In the web portal, place it under the correct parent and give the employees location or shift access. Then have them open **More \> Sync** in the mobile app. **Employees have location or geofence problems.** Check the map pin, geofence radius, timezone, and enforcement setting on the location's **General** tab in the web portal. --- ### Related Articles - [How do I add a location?](https://support.cleansmarts.com/how-do-i-add-a-location?hsLang=en-us) - [How should I set up my locations?](https://support.cleansmarts.com/how-should-i-set-up-my-locations?hsLang=en-us) --- - [Getting started](https://support.cleansmarts.com/getting-started?hsLang=en-us) - [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/mobile-app?hsLang=en-us#getting-started) - [Timekeeping](https://support.cleansmarts.com/mobile-app?hsLang=en-us#timekeeping) - [Geofences](https://support.cleansmarts.com/mobile-app?hsLang=en-us#geofences) - [Shifts, Jobs & Work Orders](https://support.cleansmarts.com/mobile-app?hsLang=en-us#shifts-jobs-work-orders) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/mobile-app?hsLang=en-us#checklists-tasks-and-scan-points) - [Issues and Service Requests](https://support.cleansmarts.com/mobile-app?hsLang=en-us#issues-and-service-requests) - [Inspections](https://support.cleansmarts.com/mobile-app?hsLang=en-us#inspections) - [Supplies](https://support.cleansmarts.com/mobile-app?hsLang=en-us#supplies) - [Messaging and Notifications](https://support.cleansmarts.com/mobile-app?hsLang=en-us#messaging-and-notifications) - [Manager Features](https://support.cleansmarts.com/mobile-app?hsLang=en-us#manager-features) - [Offline, Sync & Troubleshooting](https://support.cleansmarts.com/mobile-app?hsLang=en-us#offline-sync-troubleshooting) - [Profile and Help](https://support.cleansmarts.com/mobile-app?hsLang=en-us#profile-and-help) - [Training](https://support.cleansmarts.com/mobile-app?hsLang=en-us#training) - [Web Portal](https://support.cleansmarts.com/web-portal?hsLang=en-us#main-content) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/web-portal?hsLang=en-us#checklists-tasks-and-scan-points) - [Users](https://support.cleansmarts.com/web-portal?hsLang=en-us#users) - [Custom Fields](https://support.cleansmarts.com/web-portal?hsLang=en-us#custom-fields) - [Geofences](https://support.cleansmarts.com/web-portal?hsLang=en-us#geofences) - [Inspections](https://support.cleansmarts.com/web-portal?hsLang=en-us#inspections) - [Issues and Service Requests](https://support.cleansmarts.com/web-portal?hsLang=en-us#issues-and-service-requests) - [Locations and Sub-locations](https://support.cleansmarts.com/web-portal?hsLang=en-us#locations-and-sub-locations) - [Messaging](https://support.cleansmarts.com/web-portal?hsLang=en-us#messaging) - [Pay Rates and Job Costing](https://support.cleansmarts.com/web-portal?hsLang=en-us#pay-rates-and-job-costing) - [Shifts and Scheduling](https://support.cleansmarts.com/web-portal?hsLang=en-us#shifts-and-scheduling) - [Supplies](https://support.cleansmarts.com/web-portal?hsLang=en-us#supplies) - [Time and Attendance](https://support.cleansmarts.com/web-portal?hsLang=en-us#time-and-attendance) - [Translation](https://support.cleansmarts.com/web-portal?hsLang=en-us#translation) - [Work Orders](https://support.cleansmarts.com/web-portal?hsLang=en-us#work-orders) - [Assets and Equipment](https://support.cleansmarts.com/web-portal?hsLang=en-us#assets-and-equipment) - [Billing and Subscriptions](https://support.cleansmarts.com/web-portal?hsLang=en-us#billing-and-subscriptions) - [Integrations](https://support.cleansmarts.com/web-portal?hsLang=en-us#integrations) - [Payroll](https://support.cleansmarts.com/web-portal?hsLang=en-us#payroll) - [Customer Portal](https://support.cleansmarts.com/customer-portal?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/customer-portal?hsLang=en-us#getting-started) - [Completed Work](https://support.cleansmarts.com/customer-portal?hsLang=en-us#completed-work) - [Quality](https://support.cleansmarts.com/customer-portal?hsLang=en-us#quality) - [Service Requests](https://support.cleansmarts.com/customer-portal?hsLang=en-us#service-requests) - [Messages](https://support.cleansmarts.com/customer-portal?hsLang=en-us#messages) - [Supplies](https://support.cleansmarts.com/customer-portal?hsLang=en-us#supplies) - [Notifications](https://support.cleansmarts.com/customer-portal?hsLang=en-us#notifications) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Copyright © 2026, Clean Smarts