--- title: How do I complete checklist tasks in the mobile app? description: Learn how to complete checklist tasks in the Clean Smarts mobile app, use task timers and live photos, track progress, and fix missing checklists. --- [Skip to content](https://support.cleansmarts.com/how-do-i-complete-checklist-tasks-in-the-mobile-app#main-content) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Open main navigation Close main navigation - [Contact us](mailto:support@cleansmarts.com) [Contact us](mailto:support@cleansmarts.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Clean Smarts Knowledge Base](https://support.cleansmarts.com/?hsLang=en-us) 2. [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us) 3. [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/mobile-app?hsLang=en-us#checklists-tasks-and-scan-points) # How do I complete checklist tasks in the mobile app? ## Open the correct shift or job, complete its checklist tasks, add required live photos or videos, and confirm your progress before checking out. Use the **Checklist** tab while you are on site to see the cleaning tasks for your shift or job, record each task as you finish it, and attach proof when your company requires it. **Applies to:** Cleaners whose role includes **Checklist (Cleaner)** and who have access to the location. An administrator assigns checklists and task settings in the web portal. --- ### Before You Start - Open the correct shift or job for the date you are working. A location checklist, a shift-specific checklist, and a work-order checklist can be different. - Check in before recording work. You can view a checklist before check-in, but the app will not let you complete its tasks unless you are checked in to the shift, job, or location you opened. - If your administrator recently changed a checklist, connect to the internet and open **MORE \> Sync** before you start. Tasks can follow daily, weekly, monthly, or shift-based schedules. The list you see is the work due for the date attached to the shift or job you opened. --- ### Complete Your Checklist 1. From **HOME**, open the location under **Your next shift**, or use **MY JOBS** to select the correct shift or job. 2. Check in to the location if you have not already. 3. Tap the **Checklist** tab in the location header. You may need to scroll the row of location tabs. 4. Find the checklist you need. Its name may include a room, floor, or other area before the checklist name. 5. Tap **Expand all**, or tap one checklist heading, to show its tasks. 6. Complete each task using the control your company has enabled: - **Check mark:** Tap the circle or task once to complete it. Tap it again if you marked it by mistake. - **Task timer:** Tap the task to start its timer, then tap it again when you finish. Stopping the timer completes the task. Only one task timer runs at a time. 7. Watch the completed/total count and progress bar on each checklist. A green check appears when every displayed task in that checklist is complete. If **Select all** appears, your company allows bulk completion. Use it only after you have actually finished every task. Complete tasks that request photo or video proof one at a time. --- ### Add a Photo or Video to a Task Some tasks require a live photo or video before they can be completed. 1. Tap the task. 2. When **Photo or video required** appears, tap **Attach photo or video**. 3. Take a new photo or record a new video. A file already saved in your phone's gallery does not satisfy a live-media requirement. 4. Confirm the capture. The attachment appears with the task, and the app completes the task. When photo proof is optional, a **⋯** menu may let you choose **Attach photo or video**. If the task has instructions from your company, the same menu may show **Training Media**. --- ### Use a Barcode or Tag to Find an Area Checklist If your company placed a barcode or NFC tag in a room or area, use **Barcode** or **Tag** at the bottom of the **Checklist** tab. A successful scan filters the page to the checklist assigned to that area. Tap the clear-filter icon near the progress count to show every checklist again. NFC **Tag** filtering requires your company's advanced-task subscription. The **Scan Points** tab records visits to scan points; it is separate from using **Barcode** or **Tag** to filter the checklist. --- ### Before You Check Out If tasks are unfinished, the app may show **There are uncompleted tasks** and ask, **Do you want to check out without completing all of the tasks?** Return to the checklist when you still have work to finish. Your company may allow **Check out anyway**. If you worked without a connection, your completions and task photos are kept on the phone for syncing. Reconnect and sync before checking out whenever possible. Check **HOME** for an items-to-sync message, then open **MORE \> Sync** if anything is waiting. --- ### If the Checklist or Tasks Are Missing - **There is no Checklist tab.** Ask an administrator to confirm that your role includes **Checklist (Cleaner)**. After a permission change, sync or log out and back in. - **The tab says “No checklists have been added to this location or job.”** Confirm that you opened the correct location, date, shift, or job. Work orders have their own checklist assignments. - **A checklist is present but a task is missing.** The task may not be due that day, may be hidden at this location, or may be set for inspections instead of cleaning. - **A new or changed checklist is not showing.** Pull down on the **Checklist** tab to refresh, or use **MORE \> Sync** while connected. - **Tapping a task does not complete it.** Make sure you are checked in to the shift, job, or location you are viewing. If a timer appears, tap once to start it and again to finish. - **A required-photo task will not complete.** Allow camera access and use the live photo or video option in the prompt. Make sure the attachment appears on the task. Administrators can review [How do I add a checklist to a location?](https://support.cleansmarts.com/how-do-i-add-a-checklist-to-a-location?hsLang=en-us) and [Why are my checklists not appearing?](https://support.cleansmarts.com/why-are-my-checklists-not-appearing?hsLang=en-us) for assignment, work-order, recurrence, and task-visibility checks. --- ### Related Articles - [How do I check in and out of my shift?](https://support.cleansmarts.com/how-can-i-check-in-and-out-of-my-shift?hsLang=en-us) - [How does the app work offline?](https://support.cleansmarts.com/how-does-the-app-work-offline?hsLang=en-us) - [What does each of the user modules do?](https://support.cleansmarts.com/what-does-each-of-the-user-modules-do?hsLang=en-us) --- - [Getting started](https://support.cleansmarts.com/getting-started?hsLang=en-us) - [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/mobile-app?hsLang=en-us#getting-started) - [Timekeeping](https://support.cleansmarts.com/mobile-app?hsLang=en-us#timekeeping) - [Geofences](https://support.cleansmarts.com/mobile-app?hsLang=en-us#geofences) - [Shifts, Jobs & Work Orders](https://support.cleansmarts.com/mobile-app?hsLang=en-us#shifts-jobs-work-orders) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/mobile-app?hsLang=en-us#checklists-tasks-and-scan-points) - [Issues and Service Requests](https://support.cleansmarts.com/mobile-app?hsLang=en-us#issues-and-service-requests) - [Inspections](https://support.cleansmarts.com/mobile-app?hsLang=en-us#inspections) - [Supplies](https://support.cleansmarts.com/mobile-app?hsLang=en-us#supplies) - [Messaging and Notifications](https://support.cleansmarts.com/mobile-app?hsLang=en-us#messaging-and-notifications) - [Manager Features](https://support.cleansmarts.com/mobile-app?hsLang=en-us#manager-features) - [Offline, Sync & Troubleshooting](https://support.cleansmarts.com/mobile-app?hsLang=en-us#offline-sync-troubleshooting) - [Profile and Help](https://support.cleansmarts.com/mobile-app?hsLang=en-us#profile-and-help) - [Training](https://support.cleansmarts.com/mobile-app?hsLang=en-us#training) - [Web Portal](https://support.cleansmarts.com/web-portal?hsLang=en-us#main-content) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/web-portal?hsLang=en-us#checklists-tasks-and-scan-points) - [Users](https://support.cleansmarts.com/web-portal?hsLang=en-us#users) - [Custom Fields](https://support.cleansmarts.com/web-portal?hsLang=en-us#custom-fields) - [Geofences](https://support.cleansmarts.com/web-portal?hsLang=en-us#geofences) - [Inspections](https://support.cleansmarts.com/web-portal?hsLang=en-us#inspections) - [Issues and Service Requests](https://support.cleansmarts.com/web-portal?hsLang=en-us#issues-and-service-requests) - [Locations and Sub-locations](https://support.cleansmarts.com/web-portal?hsLang=en-us#locations-and-sub-locations) - [Messaging](https://support.cleansmarts.com/web-portal?hsLang=en-us#messaging) - [Pay Rates and Job Costing](https://support.cleansmarts.com/web-portal?hsLang=en-us#pay-rates-and-job-costing) - [Shifts and Scheduling](https://support.cleansmarts.com/web-portal?hsLang=en-us#shifts-and-scheduling) - [Supplies](https://support.cleansmarts.com/web-portal?hsLang=en-us#supplies) - [Time and Attendance](https://support.cleansmarts.com/web-portal?hsLang=en-us#time-and-attendance) - [Translation](https://support.cleansmarts.com/web-portal?hsLang=en-us#translation) - [Work Orders](https://support.cleansmarts.com/web-portal?hsLang=en-us#work-orders) - [Assets and Equipment](https://support.cleansmarts.com/web-portal?hsLang=en-us#assets-and-equipment) - [Billing and Subscriptions](https://support.cleansmarts.com/web-portal?hsLang=en-us#billing-and-subscriptions) - [Integrations](https://support.cleansmarts.com/web-portal?hsLang=en-us#integrations) - [Payroll](https://support.cleansmarts.com/web-portal?hsLang=en-us#payroll) - [Customer Portal](https://support.cleansmarts.com/customer-portal?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/customer-portal?hsLang=en-us#getting-started) - [Completed Work](https://support.cleansmarts.com/customer-portal?hsLang=en-us#completed-work) - [Quality](https://support.cleansmarts.com/customer-portal?hsLang=en-us#quality) - [Service Requests](https://support.cleansmarts.com/customer-portal?hsLang=en-us#service-requests) - [Messages](https://support.cleansmarts.com/customer-portal?hsLang=en-us#messages) - [Supplies](https://support.cleansmarts.com/customer-portal?hsLang=en-us#supplies) - [Notifications](https://support.cleansmarts.com/customer-portal?hsLang=en-us#notifications) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Copyright © 2026, Clean Smarts