--- title: How do cleaners check in when they are not assigned to a shift? description: Learn how to let cleaners check in at accessible locations without a scheduled shift and fix missing locations or check-in controls. --- [Skip to content](https://support.cleansmarts.com/how-can-cleaners-check-in-without-a-scheduled-shift#main-content) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Open main navigation Close main navigation - [Contact us](mailto:support@cleansmarts.com) [Contact us](mailto:support@cleansmarts.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Clean Smarts Knowledge Base](https://support.cleansmarts.com/?hsLang=en-us) 2. [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us) 3. [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/mobile-app?hsLang=en-us#checklists-tasks-and-scan-points) # How do cleaners check in when they are not assigned to a shift? ## Cleaners can check in without a scheduled shift by opening an accessible location from MY JOBS \> List and using its check-in control. Cleaners can check in without a scheduled shift by opening **MY JOBS \> List**, selecting an accessible location, and using its check-in control. Use this workflow for floaters, supervisors, emergency coverage, or other cases where someone needs to work at a location without first being scheduled for a shift. If Clean Smarts cannot match the check-in to an assignment, the time is recorded at the location without a shift or job. ## Before You Start For a cleaner to use this workflow: - Their role must include **Timetracking (Check in)** and **Locations (Mobile Only)**. In the mobile app, **Locations (Mobile Only)** is described as **Timetracking (Check in without assignment)**. - They must have access to the location. Access can be granted directly, through a parent location, or through a location group. - They must meet the location's normal check-in requirements, such as sharing their location, being inside the geofence, or scanning a barcode or NFC tag. The standard **Cleaner** role already includes both modules. A custom role or a user with custom modules may need them added. > **Important:** This permission does not expose every company location. The cleaner can only open locations included in their **Location Access**. If the cleaner is already clocked in somewhere else, starting this check-in closes the earlier time entry. Confirm the location before checking in. ## Check In Without a Scheduled Shift 1. Open the Clean Smarts mobile app. 2. Tap **MY JOBS** at the bottom of the screen. 3. Tap **List**. 4. Find the location by name. Use the search field if needed. 5. Tap the location to open its details. 6. Use the check-in control at the bottom: - **Slide to check in** when no scan is required. - **Check in with barcode** when the location requires a barcode scan. - **Check in with NFC** when the location requires an NFC tag. 7. Follow the on-screen prompt. Depending on the location's settings, the cleaner may need to scan the site's code or tag, allow location access, or review **Location Detected** and tap **Confirm**. The running timer and red check-out control show that the cleaner is clocked in. Return to the location or use the active check-in shown in the app when it is time to check out. ### Find the Location on the Map The cleaner can also use **MY JOBS \> Map**: 1. Select the location marker. 2. Tap the location card in the window that opens. 3. Use the same check-in control on the location page. Use **List** when the map does not show the expected site or the cleaner wants to search by name. ## How This Differs From Scheduled Check-In - **MY JOBS \> List** is the direct location path. The cleaner does not need an **Other jobs** tab. - **Other jobs**, which may appear after tapping **HOME \> Select a different location**, is controlled by a separate Work Orders permission. - The location's GPS, geofence, barcode, and NFC rules still apply. - Clean Smarts may connect the time entry to a matching assignment near the check-in time. If there is no match, reports show the time at the location without a shift or job. Assign the cleaner to a shift when schedule-based alerts or shift-level reporting must apply. ## Give a Cleaner Access An administrator who can edit users can update one cleaner: 1. In the web portal, open **Manage Users** and select the cleaner. 2. Open **Permissions**. 3. Choose **Cleaner**, or choose **Custom Modules** and turn on: - **Timetracking (Check in)** - **Locations (Mobile Only)** 4. Click **Save Changes**. 5. Open **Location Access**. 6. Select each location the cleaner can work at. Selecting a parent also provides access to its child locations. 7. Click **Save**. To reuse the same setup for several cleaners, open **Company Settings \> User Roles**, create or edit a role with both modules, and then assign that role under each cleaner's **Permissions**. After changing a role or module, ask the cleaner to log out and back in. After changing location access, ask them to open **MORE \> Sync**. If the location still does not appear, have them log out and back in. ## Troubleshooting ### The Location Is Missing From List or Map - Confirm the site is selected under **Manage Users \> \[cleaner\] \> Location Access**. - Check whether the cleaner should receive access through a parent location or location group. - Ask the cleaner to open **MORE \> Sync**, then return to **MY JOBS \> List**. - Confirm the location is active and has not been archived. ### The Location Opens, but There Is No Check-In Control - For custom roles or modules, confirm both **Timetracking (Check in)** and **Locations (Mobile Only)** are enabled. - Ask the cleaner to log out and back in after permission changes. ### The App Asks for Location Access or Says the Cleaner Is Off Site - Turn on the phone's location services. - Allow location access for Clean Smarts and enable **Precise Location**. - Move closer to the site and wait for the GPS reading to update. - If the site uses automatic geofence check-out, set location access to **Always** or **Allow all the time**. - Ask an administrator to check the site's address and geofence radius if the cleaner is on site but remains outside the boundary. ### A Barcode or NFC Scan Is Rejected Scan the code or tag assigned to the selected location. The app rejects a code or tag that belongs to a different location. ### The App Says There Are Unsynced Items Open **HOME**, tap **Unsynced items**, and sync the stored time before trying again. ### The Check-In Appears Stuck or Does Not Save 1. Check for a red active check-in control before trying again. Do not repeat the check-in if the timer is already running. 2. Confirm the phone has an internet connection. 3. Open **MORE \> Sync**. 4. Update Clean Smarts from the App Store or Google Play. 5. Ask a supervisor to confirm the time entry in the web portal. ## Related Articles - [How can I check in and out of my shift?](https://support.cleansmarts.com/how-can-i-check-in-and-out-of-my-shift?hsLang=en-us) - [How do I use the home screen and main tabs?](https://support.cleansmarts.com/how-do-i-use-the-home-screen-and-main-tabs?hsLang=en-us) - [What does each of the user modules do?](https://support.cleansmarts.com/what-does-each-of-the-user-modules-do?hsLang=en-us) - [How do I create and manage user roles?](https://support.cleansmarts.com/how-do-i-create-and-manage-user-roles?hsLang=en-us) - [Geofencing for mobile timekeeping](https://support.cleansmarts.com/geofencing-for-mobile-timekeeping?hsLang=en-us) - [Getting started](https://support.cleansmarts.com/getting-started?hsLang=en-us) - [Mobile App](https://support.cleansmarts.com/mobile-app?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/mobile-app?hsLang=en-us#getting-started) - [Timekeeping](https://support.cleansmarts.com/mobile-app?hsLang=en-us#timekeeping) - [Geofences](https://support.cleansmarts.com/mobile-app?hsLang=en-us#geofences) - [Shifts, Jobs & Work Orders](https://support.cleansmarts.com/mobile-app?hsLang=en-us#shifts-jobs-work-orders) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/mobile-app?hsLang=en-us#checklists-tasks-and-scan-points) - [Issues and Service Requests](https://support.cleansmarts.com/mobile-app?hsLang=en-us#issues-and-service-requests) - [Inspections](https://support.cleansmarts.com/mobile-app?hsLang=en-us#inspections) - [Supplies](https://support.cleansmarts.com/mobile-app?hsLang=en-us#supplies) - [Messaging and Notifications](https://support.cleansmarts.com/mobile-app?hsLang=en-us#messaging-and-notifications) - [Manager Features](https://support.cleansmarts.com/mobile-app?hsLang=en-us#manager-features) - [Offline, Sync & Troubleshooting](https://support.cleansmarts.com/mobile-app?hsLang=en-us#offline-sync-troubleshooting) - [Profile and Help](https://support.cleansmarts.com/mobile-app?hsLang=en-us#profile-and-help) - [Training](https://support.cleansmarts.com/mobile-app?hsLang=en-us#training) - [Web Portal](https://support.cleansmarts.com/web-portal?hsLang=en-us#main-content) - [Checklists, Tasks, and Scan Points](https://support.cleansmarts.com/web-portal?hsLang=en-us#checklists-tasks-and-scan-points) - [Users](https://support.cleansmarts.com/web-portal?hsLang=en-us#users) - [Custom Fields](https://support.cleansmarts.com/web-portal?hsLang=en-us#custom-fields) - [Geofences](https://support.cleansmarts.com/web-portal?hsLang=en-us#geofences) - [Inspections](https://support.cleansmarts.com/web-portal?hsLang=en-us#inspections) - [Issues and Service Requests](https://support.cleansmarts.com/web-portal?hsLang=en-us#issues-and-service-requests) - [Locations and Sub-locations](https://support.cleansmarts.com/web-portal?hsLang=en-us#locations-and-sub-locations) - [Messaging](https://support.cleansmarts.com/web-portal?hsLang=en-us#messaging) - [Pay Rates and Job Costing](https://support.cleansmarts.com/web-portal?hsLang=en-us#pay-rates-and-job-costing) - [Shifts and Scheduling](https://support.cleansmarts.com/web-portal?hsLang=en-us#shifts-and-scheduling) - [Supplies](https://support.cleansmarts.com/web-portal?hsLang=en-us#supplies) - [Time and Attendance](https://support.cleansmarts.com/web-portal?hsLang=en-us#time-and-attendance) - [Translation](https://support.cleansmarts.com/web-portal?hsLang=en-us#translation) - [Work Orders](https://support.cleansmarts.com/web-portal?hsLang=en-us#work-orders) - [Assets and Equipment](https://support.cleansmarts.com/web-portal?hsLang=en-us#assets-and-equipment) - [Billing and Subscriptions](https://support.cleansmarts.com/web-portal?hsLang=en-us#billing-and-subscriptions) - [Integrations](https://support.cleansmarts.com/web-portal?hsLang=en-us#integrations) - [Payroll](https://support.cleansmarts.com/web-portal?hsLang=en-us#payroll) - [Customer Portal](https://support.cleansmarts.com/customer-portal?hsLang=en-us#main-content) - [Getting Started](https://support.cleansmarts.com/customer-portal?hsLang=en-us#getting-started) - [Completed Work](https://support.cleansmarts.com/customer-portal?hsLang=en-us#completed-work) - [Quality](https://support.cleansmarts.com/customer-portal?hsLang=en-us#quality) - [Service Requests](https://support.cleansmarts.com/customer-portal?hsLang=en-us#service-requests) - [Messages](https://support.cleansmarts.com/customer-portal?hsLang=en-us#messages) - [Supplies](https://support.cleansmarts.com/customer-portal?hsLang=en-us#supplies) - [Notifications](https://support.cleansmarts.com/customer-portal?hsLang=en-us#notifications) [![](https://support.cleansmarts.com/hs-fs/hubfs/cleansmarts_logo_white_med.png?width=320&height=110&name=cleansmarts_logo_white_med.png)](https://www.cleansmarts.com/) Copyright © 2026, Clean Smarts